Beklager, det er længe om at få det hele klart. Jeg loggede på satte en indbetaling ned mod en bonus, så jeg modtog FS & % af penge. Da det hele var brugt, fordi jeg indsatte penge, fik jeg yderligere 50 gratis spins. Jeg vandt $13,00 på FS. Jeg spillede i et stykke tid, og min indsats var på $1 pr. spin. Jeg begyndte at vinde driblinger af penge. Jeg tror, det var mindst 20 minutter senere, hvis ikke lidt længere måske, men usikker. Jeg fik mønter eller noget på det spil, jeg spillede, og jeg vandt totalen. Jeg spurgte deres online support, hvordan trækker jeg mine gevinster ud, da jeg vandt et stort beløb, hun fortalte mig, at jeg var nødt til at spille spillet. Jeg spurgte hende, hvordan gør jeg det. Hun bad mig trykke på pengeknappen, så den viser, hvad jeg skal bruge. Når det er gjort, kan jeg trække mig tilbage. Nå, jeg skubbede tilbage, og alle mine gevinster var væk. Jeg havde hele $102,00 tilbage på min konto. Nu havde den også meddelt mig, at jeg endnu ikke var verificeret af casinoet, da jeg ikke havde sendt dokumenter til verifikation. Jeg kontaktede straks kundesupport for at spørge, hvad der skete. De sagde, at disse gratis spins havde en maksimal udbetaling på $180,00. Jeg sagde, at jeg ikke brugte mine gratis spins, jeg havde brugt de penge for et stykke tid siden og havde travlt med at spille mine gevinster, der var blevet opbygget. Jeg spurgte, om det er ved at bruge gratis spins eller bonusser, så vi ikke vinder nogen penge at beholde. Da jeg vandt $13,00 spillede det og mere. Jeg er usikker på, når jeg bruger deres FS eller bonusser, deres gevinster skal blive mine på et tidspunkt. For ellers kunne jeg vinde stumper og aldrig komme til at samle gevinsterne. Engang spillede jeg FS og brugte gevinsterne over en periode... hvorfor er den gevinst ikke min.
Jeg ser frem til dit svar, måske tager jeg fejl, da det føles så uretfærdigt. Især som de sagde, fik jeg gratis spins, da jeg kun fik dem, fordi jeg var nødt til at sætte et indskud ned for at kunne bruge FS, så jeg var nødt til at bruge mine penge.
Jeg håber ikke, jeg spilder din tid med dette.
Tak
Julie
Sorry its long to get it all clear. I logged on put a deposit down against a bonus so I received FS & % of money. Once this was all used because I deposited money I got another 50 free spins. I won $13.00 on the FS. I played for quite awhile and my bet was at $1 per spin. I started winning dribs and drabs of money. I think it was at least 20 mins later if not a little longer maybe but unsure. I got coins or something on the game I was playing and I won the grand total. I asked their online support how do I withdraw my winnings as I won a big amount, she told me I had to play the playthrougĥ. I asked her how do I do that. She told me to touch the money button so it shows what I have to spend. Once that is done I can withdraw. Well I pushed withdraw and all my winnings were gone. I had a whole $102.00 left on my account. Now it had also notified me that I was not verified as of yet by there casino as had not sent documents for verification. I immediately contacted customer support to ask what happened. They said those free spins had a Max payout of $180.00. I said i wasnt using my free spins i had spent that money awhile ago and was busy playing my winnings that had built up. I asked if by using free spins or bonuses is that so we don't win any money to keep. As I won $13.00 played that and more. I am unsure when using their FS or bonuses their winnings must become mine at some time. Because otherwise I could win bits and pieces and never get to collect the winnings. Once I played the FS and spent the winnings over a period of time.. why is that winnings not mine.
I look forward to your response maybe I might be in the wrong as it feels so unfair. Especially as they said I got the free spins as I only got them because I had to put a deposit down to be able to use the FS so I did have to use my money.
I hope I am not wasting your time with this.
Thanks
Julie
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