Det har ikke en historie med ind- og udbetalinger, jeg havde forladt casinoet i over 1 år, jeg spurgte, hvad jeg havde indbetalt, og hvad jeg havde udbetalt, svaret var €1500 indbetaling og €380 udbetaling. Spørgsmål til kundeservice om den kontinuerlige lave rtp på slots, som jeg har spillet i mange år på andre casinoer, var svaret, at casinoet altid har fordelen i forhold til spilleren. I en anmodning om permanent at lukke kontoen bad de mig om at sende en forklaring på årsagen mindst 5 gange, og de forsinkede lukningen af kontoen i 8 dage. Jeg lagde mærke til falske udbydere i kasinoet (elk, bcaming og nogle andre) bemærkede også mærkelig rtp, falsk elg må have haft 5%. Høje gebyrer via visum, ubelejlig konvertering af € til PLN, forfaldne reservationer. Jeg tror på, at man efter en vis fortjeneste ser en film, der gentager sig selv. Jeg spekulerer på, hvordan den har så god en vurdering på guru.
It does not have a history of deposits and withdrawals, I had left the casino for over 1 year, I asked what I had deposited and what I had withdrawn, the answer was €1500 deposit and €380 withdrawal. Question to customer service about the continuous low rtp on slots that I have been playing for many years in other casinos, the answer was that the casino always has the advantage over the player. In a request to permanently close the account, they asked me to send an explanation for the reason at least 5 times and they delayed closing the account for 8 days. I noticed fake providers in the casino (elk, bcaming and some others) also noticed strange rtp, fake elk must have had 5%. High fees via visa, inconvenient € to PLN conversion, overdue reservations. I believe that after some profit you watch a movie that repeats itself. I wonder how it has such a good rating on guru.
Kære Giannis400,
Tak fordi du tog dig tid til at dele din oplevelse hos Tsars!
Vi er kede af at høre, at du ikke var glad for din oplevelse, og vi vil gerne udtrykke vores oprigtige undskyldning for den ulejlighed, dette måtte have forårsaget dig.
Vi ønsker at give dig yderligere afklaring om de emner, du nævnte i din anmeldelse, da vi ønsker at sikre, at vi løser eventuelle bekymringer, du måtte have.
Til at begynde med forstår vi, hvor vigtigt det er for dig at have adgang til din indbetalings- og udbetalingshistorik. Du kan finde alle transaktioner ved at besøge "kasserer" -> "Mine transaktioner". Hvis du ønsker et dokument, bedes du kontakte vores supportteam, og vi vil med glæde hjælpe dig. Bemærk venligst, at du skal anmode om selve dokumentet, ikke kun det samlede antal ind- og udbetalinger.
Vi anerkender dine bekymringer vedrørende return to player rate (RTP). Vær sikker på, at alle spil leveres af pålidelige og testede spiludbydere; vi tager denne sag meget alvorligt. Hvis du er i tvivl, så tøv ikke med at informere os, og vores tekniske team vil omhyggeligt tjekke gameplayet for eventuelle uregelmæssigheder.
Vi forstår, at du kan finde det nødvendigt at lukke eller begrænse din konto, og vi er her for at hjælpe dig med denne proces. Du kan være sikker på, at vores team håndterer sådanne anmodninger omgående og i overensstemmelse med vores politik for ansvarligt spil.
Vedrørende finansielle gebyrer er der et fast depositumsgebyr på 1 Euro, som dækker transaktionsomkostninger. Derudover kan specifikke betalingsmetoder medføre udbetalingsgebyrer, som er nævnt på vores hjemmeside på forhånd. Det er vigtigt at bemærke, at din bank muligvis også pålægger konverteringsgebyrer. Hvis du vil undgå udbetalingsgebyrerne, anbefaler vores team stærkt at bruge kryptovaluta som en ind-/udbetalingsmulighed.
Vi vil gerne understrege, at vores casino ikke nyder godt af eventuelle udbetalingsgebyrer, der måtte blive pålagt.
Jeg håber, at denne forklaring har givet dig en bedre forståelse af vores politikker. Hvis du stadig har nogen bekymringer, så tøv ikke med at kontakte os. Vi værdsætter din feedback og er forpligtet til at forbedre vores kundeoplevelse.
Tak for din forståelse.
Varme hilsner,
Tsars hold
Dear Giannis400,
Thank you for taking the time to share your experience at Tsars!
We are sorry to hear that you weren't delighted with your experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
We want to provide you with further clarification on the topics you mentioned in your review, as we want to ensure that we address any concerns you may have.
To begin, we understand how important it is for you to have access to your deposit and withdrawal history. You can find all transactions by visiting "cashier" -> "My transactions". If you would like a document, please get in touch with our support team, and we'll be happy to assist you. Please note that you must request the document itself, not just the total number of deposits and withdrawals.
We acknowledge your concerns regarding the return to player rate (RTP). Please be assured that all games are provided by trusted and tested game providers; we take this matter very seriously. If you have any doubts, please do not hesitate to inform us, and our technical team will carefully check the gameplay for any possible irregularities.
We understand that you may find it necessary to close or limit your account, and we are here to assist you with that process. Please be assured that our team handles such requests promptly and in accordance with our Responsible Gambling policy.
Regarding financial fees, there is a fixed deposit fee of 1 Euro, which covers transaction costs. Additionally, specific payment methods may incur withdrawal fees, which are mentioned on our website in advance. It's important to note that your bank may also apply conversion fees. If you want to avoid the withdrawal fees, our team highly suggests using cryptocurrency as a deposit/withdrawal option.
We want to emphasise that our casino does not benefit from any withdrawal fees that may be applied.
I hope that this explanation has provided you with a better understanding of our policies. If you still have any concerns, please do not hesitate to contact us. We value your feedback and are committed to improving our customer experience.
Thank you for your understanding.
Warm regards,
Tsars team