Hvis jeg kunne give mindre end én stjerne ville jeg! Jeg har talt med flere repræsentanter fra Las Atlantis Casino, nogle samtaler var behagelige, de fleste lod meget tilbage at ønske, når det kommer til at få grundlæggende kundeservice. Jeg vandt et meget lille beløb, som var $596,93. Jeg forsøgte at hæve dette beløb, jeg var forgæves i denne bestræbelse, på grund af Las Atlantis Casinos faktureringsafdeling ville ikke tillade mig at indsamle mine gevinster. De sagde, at det skyldtes, at jeg brugte to bonusser på én gang, og at jeg placerede et væddemål over $10, 64 gange, hvilket overtrådte bonussernes vilkår og betingelser, og da jeg overtrådte T&C ville alle gevinster, jeg havde modtaget, være ugyldige . Husk jeg spillede "Live Dealer" Baccarat, og deres T&C siger, at Live Dealer ikke kan spilles, hvis du har nogen bonusser tilknyttet! Eksempelvis løj denne organisation bevidst, stjal mine gevinster med deres manglende gennemsigtighed og uprofessionalitet. Jeg kan ikke forestille mig, hvorfor dette firma ikke er blevet undersøgt, og et gruppesøgsmål er ikke blevet anlagt med alle de mennesker, der er blevet svindlet af Las Atlantis Casino.
If I could give less than one star I would! I have been speaking with several representatives from Las Atlantis Casino, some conversations were pleasant, most left a lot to be desired when it comes to getting basic customer service. I won a very small amount which was $596.93 I attempted to withdraw this amount, I was unsuccessful in this endeavor, due to Las Atlantis Casino billing department would not allow me to collect my winnings. They said it was due to me using two bonuses at once, and that I placed a bet over $10, 64 times which violated the Terms & Conditions of the Bonuses, and since I violated the T&C any winnings I had received would be null and void. Mind you I was playing "Live Dealer" Baccarat and their T&C says Live Dealer isn’t playable if you have any bonuses attached! Case in point this organization deliberately lied, stole my winnings with their lack of transparency, and unprofessionalism. I can’t imagine why this company has not been investigated, and a class action lawsuit hasn’t been filed with all the people who has been defrauded by Las Atlantis Casino.