3 år sidenOriginalOversættelse
I næsten tre uger har jeg ventet på, at mine gevinster på 400 euro blev udbetalt. Hver dag får jeg en ny e -mail om, at der mangler et dokument. I over 2 uger har jeg ikke haft andet at gøre end at få og sende dokumenter. 10 gange hvert dokument. Når jeg nu troede, at det hele var færdigt, ville de have et certifikat fra min gamle bank om, at min gamle konto er blevet lukket. Jeg skiftede bank i marts i år. Jeg forstår ikke, hvad mit bankudkast har til fælles med mit overskud. De tog gerne pengene fra min nye konto. Uendelig chicane.
Automatisk oversættelse:
Big5Casino
2 år siden
Dear Simi777,
Thank you for taking the time to leave this review.
We are sorry to see that it took three weeks for your payout to be processed.
I assume that this was due to your verification process and I'm sorry that it took longer than usual as if we receive all documents that we need from our players our verification takes a much shorter time.
Since we are a licensed casino due to strict anti-money laundry procedures we need to request certain kinds of documents, but we always explain in detail what we need.
Also, all documents that we are requesting from our players are in line with our Terms and Conditions, and they need to be provided to us so we could be able to process the payout.
The account verification procedure is not only there to ensure our customer's safety and security but it is also required by our gaming license provider as mentioned before.
Since we are not able to check your account if you have any questions please do not hesitate to contact us over our e-mail support@big5casino.com and our customer support department will be more than happy to assist you.
Best regards
Customer experience team
Thank you for taking the time to leave this review.
We are sorry to see that it took three weeks for your payout to be processed.
I assume that this was due to your verification process and I'm sorry that it took longer than usual as if we receive all documents that we need from our players our verification takes a much shorter time.
Since we are a licensed casino due to strict anti-money laundry procedures we need to request certain kinds of documents, but we always explain in detail what we need.
Also, all documents that we are requesting from our players are in line with our Terms and Conditions, and they need to be provided to us so we could be able to process the payout.
The account verification procedure is not only there to ensure our customer's safety and security but it is also required by our gaming license provider as mentioned before.
Since we are not able to check your account if you have any questions please do not hesitate to contact us over our e-mail support@big5casino.com and our customer support department will be more than happy to assist you.
Best regards
Customer experience team
