Jeg vil gerne dele min skuffende oplevelse med Roman Casino, en platform jeg stolede på til onlinespil. I næsten to uger nu har jeg forsøgt at hæve mine gevinster, men de bliver ved med at gange deres bekræftelsesanmodninger, hvilket gør processen uendelig.
I begyndelsen var deres anmodninger forståelige: at give et ID og bevis for adresse, som jeg straks indsendte. Men når min konto blev "bekræftet", blev de ved med at sende e-mails, hvor de bad om nye dokumenter: de sidste 3 måneders lønsedler, bevis for indkomstkilder, detaljerede kontoudtog, der viser alle mine transaktioner, og endda bevis for "yderligere indkomstkilder. " Disse anmodninger er ikke kun overdrevne, men synes designet til at forhindre mig i at hæve mine gevinster.
Hver gang jeg indsender et dokument, bekræfter de, at min konto er verificeret, for kun at vende tilbage et par minutter senere med endnu et krav. Denne strategi føles mere som et forsøg på at modvirke tilbagetrækning snarere end en legitim procedure.
Jeg er ekstremt frustreret over denne form for behandling. Denne side overholder ikke sine forpligtelser over for spillere og fortjener ikke brugernes tillid. Jeg ville ønske, jeg tog fejl, og jeg håber, de tager dette problem alvorligt og behandler min tilbagetrækning omgående,
I want to share my disappointing experience with Roman Casino, a platform I trusted for online gaming. For almost two weeks now, I’ve been trying to withdraw my winnings, but they keep multiplying their verification requests, making the process endless.
At first, their requests were understandable: providing an ID and proof of address, which I promptly submitted. However, once my account was "verified," they kept sending emails asking for new documents: the last 3 months of pay slips, proof of income sources, detailed bank statements showing all my transactions, and even proof of "additional sources of income." These requests are not only excessive but seem designed to prevent me from withdrawing my winnings.
Every time I submit a document, they confirm that my account is verified, only to come back a few minutes later with yet another demand. This strategy feels more like an attempt to discourage withdrawals rather than a legitimate procedure.
I am extremely frustrated with this kind of treatment. This site does not honor its commitments to players and does not deserve the trust of its users. i wish i was wrong and I hope they take this issue seriously and process my withdrawal promptly,
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