The player from Hawaii had lodged a complaint about a delayed Bitcoin withdrawal from an online casino. After waiting twice the prescribed period, she had discovered that the funds were returned to her casino account and she was asked to request the withdrawal again. We had identified a similarity between her complaint and another one previously submitted. After asking her for clarification, we concluded that the complaint had not been submitted by the person who experienced the issue, and hence, decided to close it.
Spilleren fra Hawaii havde indgivet en klage over en forsinket Bitcoin-udbetaling fra et online casino. Efter at have ventet to gange den foreskrevne periode, havde hun opdaget, at pengene blev returneret til hendes kasinokonto, og hun blev bedt om at anmode om udbetalingen igen. Vi havde identificeret en lighed mellem hendes klage og en anden tidligere indsendt klage. Efter at have bedt hende om en afklaring, konkluderede vi, at klagen ikke var blevet indsendt af den person, der oplevede problemet, og besluttede derfor at lukke den.
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