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Requested Bitcoin withdrawal over month ago n waited according to their rules the 7-10 bus days then approved then wait another 7-10 bus days then today they put money back in casino account n they said request withdrawal again n wait for another 7 -10 bus days n when approved again wait another 7-10 bus days

Dear Blackie64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We noticed a striking resemblance between your and this specific complaint:

https://casino.guru/slots-of-vegas-casino-player-s-withdrawal-is-delayed-4

Before we move on with this complaint, could you please clarify this?

Thank you very much in advance for your reply.

Best regards,

Kristina

My gf submitted complaint for me but used her email so I resubmitted under correct player name blackie64

Her email is k***@yahoo.com

Thank you for your reply, Blackie64. I closed the other complaint. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Blackie64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.