Ja, som de sagde, jeg afleverede mit kontoudtog og lønseddel med min arbejdsgivers underskrift og stempel. Men det er stadig afvist. Kan du hjælpe? I går beskæftiger jeg mig med dette omkring 8-9 timer i træk. Og i dag gik jeg til min arbejdsgiver for at få underskrift og stempel og sende dokumenterne sådan. Igen er det afvist af dem. De fortæller mig ikke engang, hvorfor det er afvist.
Jeg fik et nyt svar fra kundesupport og der står: "Du skal uploade dit kontoudtog og lønsedlen for de sidste tre måneder. Du har uploadet lønsedler og kontoudtog, men vi kan ikke se, at du har modtaget disse afgivet løn på kontoudtoget.
Upload dem venligst igen med disse instruktioner, og sørg for at sende de fotograferede versioner, da vores ansvarlige team ikke accepterer digitale formater.
Når du har indsendt igen, bedes du kontakte os igen."
Men problemet er, at mine lønninger er tydeligt synlige i dokumentet. Det ser ud til, at de lyver om det, eller også er de bare blinde for at se det.
Yes, as they said, I submitted my bank statement and payslip with the signature and stamp of my employer. But it is still rejected. Can you please help? Yesterday I deal with this about 8-9 hours straight. And today I went to my employer for signature and stamp and send the documents like that. Again it's rejected by them. They don't even tell me why it is rejected.
I got a new reply from customer support and it says: "You will need to upload your bank statement and the pay slip for the last three months. You have uploaded pay slips and bank statement, but we do not see that you have received these submitted salaries on the bank statement.
Please upload them again with these instructions and make sure you send the photographed versions since our team in charge doesn't accept any digital formats.
Once you have submitted again, please contact us again."
But the problem is that my salaries are clearly visible in the document. It looks like they're lying about that or they're just blind to see it.
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