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I made a withdrawal request at 15:31 in the amount of 1200 reais, this amount did not appear in my account and left my earnings balance, in the notification bell part nothing appeared informing that I made a withdrawal as always shown, I checked the history I withdraw the value is in a new situation instead of being in process, I would like to know where my money went, thank you.

Fiz uma solicitação de saque as 15:31 no valor de 1200 reais,esse valor não caiu na minha conta e saiu do meu saldo de ganhos,na parte do sininho de notificao não apareceu nada informando que fiz um saque como sempre mostra,verifiquei no histórico te saque o valor está em situação nova ao invés de está em processo,gostaria de saber onde foi parar meu dinheiro,obrigada.

Hello rubiaoliveira171291,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please clarify which casino are you talking about - send a link. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rubiaoliveira171291,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.