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Unreliable and illusory casino, the figure reported is not correct since it is still to be quantified. For more than 5 months of an open gaming account, never a win and never a minimum game with a deposit of more than 2500 euros. Bonuses are no longer paid on deposits where I believe that the damage received is greater than 500 euros.. rude and non-transparent customer service they don't know what to say and they close..already reported to ADM with an open procedure for any complaint of fraud and misleading advertising. .I warn anyone to register and those who are already registered to close their gaming accounts with an unworthy platform..

Casino inaffidabile ed illusorio la cifra riportata non e corretta visto che ancora da quantificare. Da più di 5 mesi di conto gioco aperto mai una vincita e mai un minimo di gioco con un versato superiore ai 2500 euro. Non vengono più erogati bonus sui depositi dove credo che il danno ricevuto sia superiore ai 500 euro..servizio clienti maleducato e non trasparente non sanno cosa dire e chiudono..già segnalati ad ADM con procedura aperta per eventuale denuncia di truffa e pubblicità ingannevole..diffido A chiunque di iscriversi e chi è già iscritto di chiudere i conti gioco con una piattaforma indegna..

Dear cannatella80vincenzo,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear cannatella80vincenzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.