Jeg var så positivt overrasket over, hvor godt dette casino håndterede mit problem!
Jeg besluttede mig for at udelukke mig selv fra casinoet og slette min konto. Næste dag bemærkede jeg, at min konto ikke var blevet slettet, jeg indbetalte mere, tabte alt og fortsatte så bare med min dag. I dag kontaktede jeg casinoet og spurgte dem, hvorfor min selvudelukkelse blev ignoreret, og bedt om at refundere mine tabte penge.
Casinoet var meget høfligt, lukkede min konto med det samme, og jeg blev lovet, at anmodningen ville blive sendt til den relevante afdeling. Jeg tænkte, at det var det, jeg ville aldrig få et svar.
Til min overraskelse fik jeg svar inden for cirka en time, fuld refusion blev foretaget til min konto, min konto blev deblokeret, og jeg fik lov til at foretage en hævning. Jeg har modtaget min fulde refusion.
Dette sker næsten aldrig med online casinoer. Jeg er meget taknemmelig for, at dette casino er ærligt og retfærdigt, og jeg har stor respekt for at håndtere denne situation på denne måde.
Selvom jeg ikke har planer om at fortsætte med at spille, ønsker jeg virkelig dette casino alt det bedste!
I was so nicely surprised how well this casino has handled my issue!
I decided to self-exlude from the casino and delete my account. Next day I noticed that my account was not deleted, I deposited more, lost all and then just went on with my day. Today I reached out to the casino and asked them why my self-exlusion was ignored and asked to reimburse my lost funds.
The casino was very polite, instantly closed my account and I was promised that the request will be sent for the relevant department. I thought that this is it, I will never receive an answer.
To my surprise, I got an answer in about an hour, full refund was made to my account, my account was unblocked and I was allowed to make a withdrawal. I have received my refund in full.
This almost never happens with online casinos. I am very thankful for this casino for being honest and fair and I have a big respect for handling this situation like this.
Even though I am not planning to continue playing, but I really wish all the best to this casino!