WinSpirit Casino – anmeldelse

Name: WinSpirit Casino – anmeldelse
Item: WinSpirit Casino
Rating: 8.9

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WinSpirit Casino – anmeldelse

Accepterer ikke spillere fra Danmark

Bonus uden indbetaling:

Ikke tilgængelig

Indbetalingsbonus:

Ikke tilgængelig

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Betalingsmetoder

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Udbetalingsgrænser

pr. måned

60.000 $

pr. uge

14.000 $

Ejer Complete Technologies N.V.

Udbyder Complete Technologies N.V.

Etableret 2022

Estimeret årlig omsætning

> 20.000.000 kr.

Licensudstedende myndigheder

Curaçao (Curaçao Gaming Control Board)

OversigtBonusserBrugeranmeldelser64SikkerhedsindeksDebat180Betalingsmetoder38

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WinSpirit Casino – Anmeldelse

Efter en tilbundsgående evaluering af WinSpirit Casino har vi givet det et højt sikkerhedsindeks. Det er ganske enkelt et fremragende casino at spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. WinSpirit Casino er relateret til nedenstående online casinoer, og det påvirker ratingen. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er WinSpirit Casino et mellemstort online casino, når det gælder omsætning. Det er en del af en gruppe relaterede casinoer, men selv tilsammen kan de stadig kun betragtes som en mellemstor aktør. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vi har ikke registreret nogen relevante klager over casinoet.

Ud fra oplysningerne i vores anmeldelse kan vi med god samvittighed konkludere, at WinSpirit Casino er et rigtig godt online casino. Du kan forvente god behandling og en fornøjelig oplevelse, hvis du vælger at spiller på det.

Læs mere Læs mindre

Bonusser

Bonus uden indbetaling:

Ikke tilgængelig

Indbetalingsbonus:

Ikke tilgængelig

Betalingsmetoder

Vis alle (38)

Udbetalingsgrænser

pr. måned

60.000 $

pr. uge

14.000 $

Spil

Vis alle

Spillemaskiner

Roulette

Video poker

Blackjack

Betting

Bingo

Baccarat

Jackpotspil

Live spil

Ingen poker

Craps og terninger

Keno

Skrabespil

Spil på eSport

Crash-spil

Sprog

Website på Engelsk

Alle sprog (6)

Kundeservice på Engelsk

Alle sprog (6)

Live chat på Engelsk

Alle sprog (6)

Spilleverandører

Vis alle (94)

Screenshots af casinoet

Positive

Vinder af 'Folkets Stemme' i Casino Guru Awards 2024
Godt udvalg af spiludbydere
Indskud ved hjælp af cryptocurrencies accepteres
Support via live chat 24/7
Tilbyder spil med live dealer

Negative

Ikke alle betalingsmetoder er tilgængelige for alle lande

Forfatter: Zuzana Cirochova Senest opdateret: 18.12.2025 Er der noget, der er forkert eller mangler? Giv os besked

Bonusser på WinSpirit Casino

Se alle bonusser fra WinSpirit Casino, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling.

Casino Guru

Vi giver spillere indsigt i gambling.

Brugeranmeldelser af WinSpirit Casino

Her kan du dele dine oplevelser med WinSpirit Casino. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

Brugerfeedback:

Blandet

Ratet af 64 brugere

Meget positivPositivNeutralNegativMeget negativ

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Skriv en anmeldelse

Casino Guru

Vi giver spillere indsigt i gambling.

iamkrispy

Bronze

Canada

• 1 måned siden

Fake ads got me to install the app on my device and in signing up did not realize that the ads were completely false and would require a substantial financial commitment. Upon realizing this I reached out to the service provider via their chat and the customer service rep refused my request to have my account deleted. I made no deposit, lost no money so this is not because I am bitter about losing money...this review is to convey that I feel like I have been violated, assaulted and that consent can not be revoked. This is 2025, and NO is a complete sentance.

Kundeservice er medskyldig i digitalt kriminalitetsbrud med personoplysninger
Customer Service are complicit with Digital Rape of personal data
Kundeservice gemmer sig bag GDPR
Customer service hides behind GDPR

WinSpirit Casino

Dear, iamkrispy! Thank you for your feedback. Based on the information provided in your review, we are currently unable to identify an account in our system, which means we cannot review the situation in detail at this stage. We genuinely want to assist, however, the details available are not sufficient to do so. We remain open to communication and would be glad to continue the dialogue if additional relevant information can be shared here. Our intention is to address concerns responsibly and accurately. Thank you for your understanding.

jahvani

Bronze

New Zealand

• 1 måned siden

This site is very muck around it bothers me, needs to be simplified

venlig kundeservice,
friendly customer service,

møg rundt til det maksimale
muckaround to the max

WinSpirit Casino

Thank you for sharing your feedback. We value your positive comments and assure you that we will carefully consider your concerns and work towards improvements.

sycocity

Bronze

Canada

• 1 måned siden

The Problem with This Casino

This casino forces you to wager three times your total bet amount before you can withdraw — even if you don’t use any bonuses.

Most casinos only require a 1× playthrough, which is the standard anti-money-laundering rule set by governing bodies. By enforcing a 3× playthrough and a $50 minimum withdrawal, they’re deliberately making it harder for players to cash out. It feels exploitative.

⸻

Example 1: Small Deposit

You deposit $20 and bet $0.50 per spin.
• On your first spin, you win $50, bringing your balance to $70.
• But before you can withdraw, you must wager 3× your total bet amount — that’s $60 more.
• With an average game RTP (Return to Player) of only 91%, you’re statistically likely to lose most of it.
• If your balance drops below $50 while trying to meet that playthrough, you can’t withdraw at all.

⸻

Example 2: Bigger Deposit

You deposit $100 and bet $1 per spin.
• You hit a big win: $100, so your balance is now $200.
• However, you must still wager $300 before withdrawing.
• While spinning through that $300 requirement, you’ll almost certainly lose most — if not all — of your winnings.

⸻

Bottom line:
This isn’t about preventing money laundering — it’s about making withdrawals so difficult that players give up or lose their winnings trying to qualify.

There reply in case of an account being dormant is fake I had spend close to a thousand dollars with them in the last few weeks prior to this untill unnoticed they had this regulation..

Hurtig udbetaling
Fast withdrawal

Frygtelige udbetalingsbetingelser
Terrible withdrawal terms

WinSpirit Casino

Dear sycocity,
We appreciate your feedback and thank you for taking the time to share your thoughts. There is a rule on our website:
7.6.18. Any deposit must be placed 3 times (the User must wager three times the amount of its deposit) before a withdrawal related to that deposit becomes available. In case several deposits have been made without any gaming activity, the User must place the total amount of these deposits three times before withdrawal. Otherwise, the Provider has the right to refuse the withdrawal before betting.
This is a fairly common practice in the industry. However, if you experience difficulty withdrawing funds, please contact our support team.

Kaywest

Bronze

Australien

• 1 måned siden

It’s ok same old site just like every other pokies site it needs something different to stand out from the rest

Ikke meget forskel i forhold til andre apps
Not much difference to other apps

Ingen bonusser
No bonuses
Det samme gamle, intet anderledes
Same old nothing different

WinSpirit Casino

We appreciate your honest review. Your feedback is valuable, and we're committed to addressing your concerns. Thank you for bringing them to our attention.

Sabz38

Bronze

Australien

• 2 måneder siden

I actually love this casino and great game variety. Fast easy deposits and withdrawal. Few more no deposit rewards would be so so so so so so so so amazing especially for us vips ...,..,.........

Nem at have med at gøre
Easy to deal with

Har brug for flere belønninger uden indskud
Need more no deposit rewards

WinSpirit Casino

drgabber

Sølv

Østrig

• 3 måneder siden

Literally the worst casino proudly regulated in Curacao(free to scam without a care in the world). An AI chatbot would do a better job than their support team. The casino has the worst bonus system; a no-deposit bonus is as rare as a real positive review of the casino; it literally has the worst cashback percentage among hundreds of thousands of casinos. You ask How can it get worse than this?! They just changed the bonus system, and as the support agent told me, "so that players can level up more easily." Let's check how it works.

Old system: To earn 1 CP, you must bet 1 EUR. Depositing 10 euros will make you 10 CP
New system: to earn 1 XP, you have to bet 9 EUR. Depositing 10 euros will make you 23 XP

Can you imagine how easy it is to level up now? IT IS 9 TIMES HARDER TO LEVEL UP BY WAGERING! But that's not all? If you had a higher percentage of cashback on the old system, well, on the new one, it's less because Winspirit cares about the players.

Whoever manages this casino deserves the same fate as Inalchuq, getting executed by molten silver being poured into his eyes and ears

WinSpirit Casino

Dear drgabber,

We regret that you’re not satisfied with your experience. However, it seems there may have been a misunderstanding regarding the rules. As per our current terms: Depositing 10 euros will make you 10 CP – previously, deposits were not included in progress accumulation. The old system counted only selected Slot bets toward progress. The new system now includes bets placed in Slots, Live, and Sports Betting, as well as deposits.We do our best to ensure that all terms are communicated transparently, and we’re grateful for your feedback.

If you have any further questions, our support team is always here to help.

strengellheikki82

Bronze

Finland

• 3 måneder siden

Layoutet og spiludvalget ser fint ud, ligesom indsatssiden, men det hjælper mig ikke, når jeg prøver at hæve de penge, jeg vandt med et bonusindsats.

De magiske ord, som kundeservice bruger, er "foretag en indbetaling først".

Det er bare svært at stole på et casino, når det straks nægter dig de penge, du har vundet. Casinoer har en kæmpe fordel i forhold til spillere med hensyn til, om de har brug for disse regler i første omgang - de er slet ikke spillervenlige.

Nu skal jeg stole på, at jeg får mine penge tilbage efter at have indbetalt 20 kr....?

Et muntert udseende og et spiludvalg og en bettingside af høj kvalitet.
A cheerful look and a high-quality game selection and betting side.
Pirteä ulkoasu ja laadukas pelivalikoima sekä vedonlyöntipuoli.

Vanskeligheder med hjemsendelse.
Difficulty in repatriation.
Kotiuttamisen vaikeus.

WinSpirit Casino

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Please rest assured that we have thoroughly reviewed your case and can confirm that all actions were taken in full accordance with our site’s rules and policies, specifically as outlined in Rule 18.3. In order to withdraw winnings, the User undertakes to deposit funds in their game account on the Website at least once

If you have any further questions or would like additional clarification, our support team is available and ready to assist.

Marco123

Sølv

Tyskland

• 7 måneder siden

WinSpirit Casino ignorerer aktiv selvudelukkelse – facade udelukkende spillerbeskyttelse

Jeg vil gerne dele min erfaring med WinSpirit Casino, især med hensyn til håndtering af problemspil og såkaldt "ansvarligt spil".

I december 2024 lukkede jeg min spillerkonto permanent efter egen anmodning – på grund af min spilleadfærd. WinSpirit bekræftede dette dengang med henvisning til sine egne spillerbeskyttelsesforanstaltninger. Indtil videre går det godt.

Men i maj 2025 kunne jeg åbne en konto igen uden at systemet forhindrede mig i at gøre det. Først efter jeg havde påpeget dette, modtog jeg et svar om, at dette "faktisk" ikke burde være sket. Casinoet skriver:

> "Vi er klar over, at din første konto [...] er blevet permanent lukket. [...] Desværre blev der oprettet en ny konto i dit navn den 28. maj 2025. [...] Selvom vores system ikke i første omgang registrerede duplikeringen, kan du være sikker på, at vi tager sikkerheden for vores konti og ansvarligt spil meget alvorligt. Hvis systemet havde registreret dette tidligere, ville der ikke være givet adgang."

Så de indrømmer åbent, at det at åbne en anden konto efter en blokering overtræder deres egne vilkår og betingelser – og alligevel var det stadig muligt. Ifølge WinSpirit var dette en fejl fra casinoets side. Ikke desto mindre nægter casinoet at refundere de penge, jeg tabte på den anden konto (ca. €200).

Det værste: Ifølge virksomhedens egne udtalelser er systemet stadig ikke i stand til pålideligt at registrere tredjepartskonti – hvilket betyder, at enhver udelukket spiller kan logge ind igen når som helst. Dette er ikke en isoleret hændelse, men snarere et strukturelt problem – eller måske endda en del af en perfid forretningsmodel, der specifikt profiterer fra tidligere udelukkede spillere.

Konklusion:
WinSpirit indrømmer åbent, at nye konti er mulige på trods af forbuddet, men nægter at tage ansvar eller udstede refusioner. For mig er dette yderligere bevis på, at spillerbeskyttelse på mange Curaçao-casinoer kun eksisterer på papiret – og problemspillere er ikke beskyttet, men bevidst udnyttet.

- Vil anmeldelsen blive offentliggjort?

WinSpirit Casino ignores active self-exclusion – player protection only facade

I would like to share my experience with WinSpirit Casino, especially with regard to dealing with problem gambling and so-called "responsible gaming."

In December 2024, I permanently closed my player account at my own request – due to my gaming behavior. WinSpirit confirmed this at the time, citing its own player protection measures. So far, so good.

But in May 2025, I was able to open an account again without the system preventing me from doing so. Only after I pointed this out did I receive a response saying that this "actually" shouldn't have happened. The casino writes:

> "We are aware that your first account [...] has been permanently closed. [...] Unfortunately, a new account was created under your name on May 28, 2025. [...] Although our system did not initially detect the duplication, rest assured that we take the security of our accounts and responsible gaming very seriously. Had the system detected this earlier, access would not have been granted."

So, they openly admit that opening a second account after a ban violates their own terms and conditions – and yet it was still possible. According to WinSpirit, this was a mistake on the casino's part. Nevertheless, the casino refuses to refund the funds I lost on the second account (approximately €200).

The worst part: According to the company's own statements, the system is still unable to reliably detect third-party accounts – meaning that any banned player can log back in at any time. This isn't an isolated incident, but rather a structural problem – or perhaps even part of a perfidious business model that specifically profits from previously banned players.

Conclusion:
WinSpirit openly admits that new accounts are possible despite the ban, but refuses to accept responsibility or issue refunds. For me, this is further proof that player protection at many Curaçao casinos only exists on paper – and problem players are not protected but deliberately exploited.

- Will the review be released?

WinSpirit Casino ignoriert aktiven Selbstausschluss – Spielerschutz nur Fassade

Ich möchte hier meine Erfahrung mit dem WinSpirit Casino teilen, insbesondere im Hinblick auf den Umgang mit problematischem Spielverhalten und dem sogenannten "verantwortungsvollen Spielen".

Im Dezember 2024 ließ ich mein Spielerkonto auf eigenen Wunsch dauerhaft schließen – aus Gründen des Spielverhaltens. WinSpirit bestätigte dies damals und bezog sich auf die eigenen Maßnahmen zum Spielerschutz. Soweit so gut.

Doch im Mai 2025 war es mir möglich, erneut ein Konto zu eröffnen, ohne dass das System es verhinderte. Erst nachdem ich darauf hingewiesen habe erhielt ich die Rückmeldung, dass dies "eigentlich" nicht hätte passieren dürfen. Wörtlich schreibt das Casino:

> „Wir sind uns dessen bewusst, dass Ihr erstes Konto [...] dauerhaft geschlossen wurde. [...] Leider wurde am 28. Mai 2025 ein neues Konto unter Ihrem Namen eingerichtet. [...] Obwohl unser System die Duplizierung zunächst nicht erkannt hat, können Sie sicher sein, dass wir die Sicherheit unserer Konten und verantwortungsvolles Spielen sehr ernst nehmen. Hätte das System dies früher erkannt, wäre der Zugang nicht gewährt worden."

Hier wird also ganz offen eingeräumt, dass die Eröffnung eines zweiten Kontos nach einer Sperre gegen die eigenen AGB verstößt – und trotzdem möglich war. Es handelt sich laut WinSpirit also um einen Fehler des Casinos. Dennoch weigert sich das Casino, mir die auf dem Zweitkonto verlorenen Gelder (ca. 200 €) zu erstatten.

Das Schlimmste daran: Laut eigener Aussage ist das System bis heute nicht in der Lage, Drittkonten zuverlässig zu erkennen – was bedeutet, dass sich jeder gesperrte Spieler jederzeit erneut anmelden kann. Das ist kein Einzelfall, sondern ein strukturelles Problem – oder vielleicht sogar Teil eines perfiden Geschäftsmodells, das sich gezielt an ehemals gesperrten Spielern bereichert.

Fazit:
WinSpirit gibt offen zu, dass trotz Sperre neue Konten möglich sind, verweigert aber die Verantwortung und Rückerstattung. Für mich ist das ein weiterer Beweis dafür, dass Spielerschutz bei vielen Curaçao-Casinos nur auf dem Papier existiert – und problematische Spieler nicht geschützt, sondern gezielt ausgenutzt werden.

- Wird die Bewertung freigegeben?

WinSpirit Casino

Dear Marco123,

We regret that you’re not satisfied with your experience. We have carefully reviewed your case. Upon registering on our website, you agreed to our terms and conditions, including this rule:

6.7. The Provider bears no responsibility if the User continues to deposit funds into their game account and play using previously unregistered accounts, or if the User creates a new account with the same information entered in the registration form differently.

The reopened account from which the deposits were made was not verified, you did not upload documents for identification. Therefore, the account was blocked in accordance with our site rules and generally accepted market policies.

gpac2024

Guld

Canada

• 7 måneder siden

With Win Spirit, you know you will get your money. Withdrawals aren't lightning fast like some other casinos, but it isn't terrible. Could be improved on.
RTP. I am growing increasingly tired of casinos saying that the slots have random number generators. We know this. However, each license allows you to set the level of rtp and Winspirit chooses the lowest level. I was very disappointed to see this. Win Spirit used to be synonymous with fair but, they offer no bonuses to loyal clients and the horrible free spins on deposit have ridiculous wager requirements. Maybe they have made way too much money and dont care about players. I will spend a lot less here now as they dont value players.

Spiludvalg
Game selection
Du får din udbetaling
You will get your withdrawal

Ingen bonusser
No bonuses
Ingen kundepåskønnelse
No customer appreciation
Under gennemsnitlig RTP
Below average RTP
Kundechat er ikke særlig nyttig
Customer chat is not very helpful

WinSpirit Casino

Dear gpac2024,
Thank you for sharing your feedback. We value your positive comments and assure you that we will carefully consider your concerns and work towards improvements.

gagnonchris24

Bronze

Canada

• 7 måneder siden

Playing at the casino was good. The bonuses that followed after have too high of deposits and free spins should not require a deposit. Customers support will get back to you quickly . Not usually with the result you’re hoping for but they do answer quickly.

Velkomstbonussen var god. Og bonusserne, der fulgte kort tid efter, var gode.
Welcome bonus was good . And bonuses that followed for short time after were good.

Når du har gennemgået de første par bonusser, kræver enhver efterfølgende bonus større indbetalinger. Selv når det står, at det er en gave i form af gratis spins ved en indbetaling på 50 dollars. Ikke gratis, når jeg stadig skal indbetale.
Once you’ve got through the first few bonuses then ever bonus to follow requires larger deposits . Even when it says this is a gift of free spins for a 50 dollar deposit . Not free when I still have to deposit .

WinSpirit Casino

claudi3110

Sølv

Østrig

• 8 måneder siden

Desværre kan jeg slet ikke anbefale dette casino. Ingen gratis spins eller gevinster. Spil fryser altid lige før gratis spin-symbolerne.

I starten får du stadig noget ud af det
Initially you still gain something
Anfänglich gewinnt man noch etwas
Hurtig udbetaling
Fast payout
Schnelle Auszahlung
Gode spil
Good games
Gute Spiele

Efter en vis indbetaling har du kun tab i flere måneder
After a certain deposit, you only have losses for months
Nach einer Gewissen Einzahlung hat man nur noch Verluste über Monate
Kundeservice er aldrig tilgængelig
Customer service never available
Kundenservice nie verfügbar

WinSpirit Casino

Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. Please note that, as a licensed casino, we do not possess the capability to influence the gaming process or your winnings.

Allow us to clarify that success in a casino is consistently random and never assured. Our casino is committed to fairness and transparency, holding a valid license that is verifiable on our website.

BorisO

Diamant

Sverige

• 1 år siden

Hej, indsatte to gange og modtog to bonusser, en med 100 og den anden med 200%!
Den første overraskelse var, at minimumsbeløbet for indsatsomsætning er 0,50 Euro, og udbydere som Pragmatic er låst for Sverige.
Spillede et spil kaldet "Forest Spirit" ( 3 OAKS), hvor der kun var brug for et symbol mere (6 ud af 7 for freespin), som normalt kommer efter et stykke tid, men 120 Euro gik væk med 0,20 Euro indsats uden at symbolet kom!
Chatten var ikke særlig samarbejdsvillig, og hele casinoet fik 0 stjerner ud af 10 mulige! Masser af ubehagelige reklamer i min e-mail-boks på bare én dag!
Spil aldrig penge på dette casino!

Intet
Nothing
Ingenting

De fleste spil er låst for svenske spillere
Most games locked for Sweden players
Flesta spel låsta för Sverige spelare
Hårde bonusregler
Hard bonus rules
Hårda bonus regler
Masser af unødvendig reklame
Lots of unnecessary advertising
Massa onödiga reklam
RTP under al kritik
RTP under all criticism
RTP under all kritik
Chat ubrugelig
Chat useless
Chatt värdelös

WinSpirit Casino

Dear BorisO,

Thank you for providing your feedback. We genuinely regret any challenges you've faced. The outcomes are determined by certified, independent Random Number Generators (RNGs), over which we have absolutely no control. These RNGs ensure that each result is entirely random and unbiased, delivering fairness and peace of mind to all our players.

Allow us to clarify that success in a casino is consistently random and never assured. As a fully licensed casino, we are committed to upholding regulations and guidelines to provide fair play and transparency in every game. We're holding a valid license that is verifiable on our website.

davidl

Bronze

Australien

• 1 år siden

I recently had a frustrating experience with WinSpirit Casino that compelled me to leave a one-star review. The primary issue that stood out during my time at this online gaming platform was the appalling withdrawal time frames. Despite following the proper procedures and submitting all necessary documentation, my withdrawal request took an unreasonably long time to process. It left me feeling frustrated and disappointed, as I had expected a much smoother experience based on the promises made by the casino.

Adding to my dissatisfaction was the remarkably unresponsive customer service team. Every attempt I made to reach out for updates or to express my concerns was met with silence or vague responses that lacked any substantial information. This lack of communication amplified my frustration, leaving me feeling stranded and unheard. In a world where customer service is integral to retaining players, WinSpirit Casino’s failure in this regard is simply unacceptable. Overall, my experience has been overwhelmingly negative, and I would not recommend this casino to anyone looking for reliable withdrawal processes and supportive customer service.

godt udvalg af spil
good range of games

ikke reagerende kundeservice
unresponsive customer service
tilbagetrækning tidsrammer uacceptable - fejl med overførslerne.
withdrawal time frames unacceptable - errors with the transfers.

WinSpirit Casino

Dear davidl,

We deeply regret hearing about your experience. We have thoroughly investigated the issue regarding your withdrawals. If the details that you provided are correct, the funds should be credited to your account within 1-5 banking days after approval. This timeframe depends on your bank's processing time.

We understand how important it is to receive your money promptly, and we apologize for any inconvenience this situation may have caused. We are actively monitoring the situation and will help you as needed.

If you have any questions, please don't hesitate to contact our support team.

teddykeyworth

Bronze

Australien

• 1 år siden

Winspirit is a great online casino with plenty of pokies, tables and much more have a go and see if you can win big heaps of prizes and jackpots to be won

Dynger af pengespil
Heaps of pokies

Langsom med tilbagetrækning
Slow on withdrawal

WinSpirit Casino

Thank you so much for your kind words. We're doing our best to meet the expectations of our players, and it's heartwarming to realize that our efforts are appreciated. Your feedback helps us grow and improve for you and all WinSpirit players.

michelleschilke318

Bronze

Tyskland

• 1 år siden

Jeg er meget tilfreds med hastigheden med problemer, der er ekstremt gode bonusser

Du kan nemt og hurtigt indbetale
You can deposit easily and quickly
Man kann leicht und schnell einzahlen

WinSpirit Casino

Glæder mig til at have dig hos os! Fortsæt med at nyde spændingen, og må hver mission blive fyldt med uforglemmelige øjeblikke!

titmarsh489

Bronze

Australien

• 1 år siden

Not a bad game to go on that you actually win on thank you for online pokies always rather go to this site for online pokies always winning big

Så god snarere er site for online spilleautomater
So good rather is site for online pokies

Bonus er ikke så godt
Bonus isn’t that good
Flere spins
More spins
Bør få gratis spins mere
Should get free spins more
Hvad pengene går ind lige op
What the money go in straight up

WinSpirit Casino

Dear titmarsh489,
Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. We appreciate your honesty and look forward to enhancing your overall experience.
Have a great day!

Justice

Guld

Østrig

• 1 år siden

OPDATERING baseret på feedback fra kasinoet, som jeg specifikt advarede om:

Jeg har allerede nævnt flere gange i løbet af e-mail-korrespondancen, at WINSPIRIT er det mest latterlige kasino, der findes, da det desperat og skruppelløst forsøger at tilbagevise fakta, selvom enhver lægmand kan finde ud af inden for meget kort tid, at disse er falske påstande fremsat af WINSPIRIT!
Som annonceret, vil jeg offentliggøre alle disse beviser i forummet under "WinSpirit Casino - generel diskussion", så deres udtalelser bliver endegyldigt og verificerbart tilbagevist!

Derudover vil jeg også afsløre deres rænkespil omkring de falske anmeldelser, for taler man om "ærlige" anmeldelser her, er vi tilbage til emnet latterlighed (de giver i øvrigt godterne FØR anmeldelsen...)!
"Mærkeligt", at de kun gør det, hvor ingen tjekker/stiller spørgsmålstegn ved disse anmeldelser, mens de her på Casino-Guru rammer en mur, fordi de ved præcis, hvad CG synes om sådanne falske anmeldelser!

I den forbindelse kan man kun give Casino-Guru kæmpe ros igen og igen!!!

**************************************************

WINSPIRIT er bevist at operere ULOVLIGT i Østrig og Tyskland, fordi de ikke har en gyldig licens (i AUT er der spillemonopol og i GER skal man optræde på "hvidlisten", hvilket WINSPIRIT beviseligt ikke gør)!
I Østrig er det ikke et problem, for her kan man nemt hente alle tab tilbage gennem domstolene, men jeg vil gerne advare alle tyske spillere, for de begår også en strafbar handling som WINSPIRIT og først for nylig blev en anden spiller dømt i retten. ..
Lad dig ikke narre af nogen udtalelser fra WINSPIRIT, men sørg for at informere dig selv ved hjælp af Google.

Udover denne svindel, køber WINSPIRIT positive anmeldelser på de forskellige platforme med diverse lækkerier til spillerne, og det værste ved det er, at WINSPIRIT finder disse tvivlsomme indspil helt OK...
Jeg tror, at denne holdning og dens ulovlighed i nogle lande siger meget om WINSPIRITs "karakter"!

Jeg vil selv sagsøge WINSPIRIT og alle interesserede i detaljerne kan læse om det her i forummet!

INFO til WINSPIRIT:
Tør du ikke benægte mine omtaler i dit eventuelle svar, for hvis du gør det, vil jeg straks offentliggøre alle beviser!

UPDATE based on feedback from the casino that I specifically warned about:

I have already mentioned several times in the course of email correspondence that WINSPIRIT is the most ridiculous casino there is, as it desperately and unscrupulously tries to refute facts, although any layman can find out within a very short time that these are false claims made by WINSPIRIT!
As announced, I will publish all this evidence in the forum under "WinSpirit Casino - general discussion" so that their statements are definitively and verifiably refuted!

In addition, I will also expose their machinations around the fake reviews, because if you talk about "honest" reviews here, we are back to the topic of ridiculousness (by the way, they give the goodies BEFORE the review...)!
"Strange" that they only do it where nobody checks/questions these reviews, while here on Casino-Guru they are hitting a brick wall because they know exactly what CG thinks of such fake reviews!

In this regard, one can only give Casino-Guru huge praise again and again!!!

**************************************************

WINSPIRIT is proven to operate ILLEGALLY in Austria and Germany because they do not have a valid license (in AUT there is a gambling monopoly and in GER you have to appear on the "whitelist", which WINSPIRIT demonstrably does not do)!
In Austria it is not a problem, because here you can easily recoup all losses through the courts, but I would like to warn all German players, because they are also committing a criminal offense like WINSPIRIT and only recently another player was convicted in court...
Do not be fooled by any statements made by WINSPIRIT, but be sure to inform yourself with the help of Google.

In addition to this fraud, WINSPIRIT buys positive reviews on the various platforms with various goodies for the players and the worst thing about it is that WINSPIRIT finds these dubious machinations absolutely OK...
I think that this attitude and its illegality in some countries says a lot about the "character" of WINSPIRIT!

I myself will sue WINSPIRIT and anyone interested in the details can read about it here in the forum!

INFO to WINSPIRIT:
Don't you dare deny my mentions in your eventual response, because if you do, I will immediately publish all evidence!

UPDATE aufgrund des Feedbacks des Casinos, vor dem ich ausdrücklich gewarnt habe:

Ich habe schon im Zuge der E-Mail-Korrespondenz mehrmals erwähnt, dass WINSPIRIT das lächerlichste Casino ist, das es gibt, da es Fakten krampfhaft und skrupellos widerlegen will, obwohl jeder Laie innerhalb von kürzester Zeit herausfinden kann, dass es sich um falsche Behauptungen von WINSPIRIT handelt!
Wie angekündigt, werde ich all diese Nachweise im Forum unter "WinSpirit Casino - generelle Diskussion" veröffentlichen, damit ihre Aussagen endgültig und nachweislich widerlegt werden!

Zusätzlich werde ich auch ihre Machenschaften rund um die Fake-Bewertungen aufdecken, denn wenn man hier von "ehrlichen" Bewertungen spricht, sind wir wieder beim Thema lächerlich (übrigens gewähren sie die Goodies VOR der Bewertung...)!
"Komisch", dass sie es nur dort tun, wo diese Bewertungen niemand kontrolliert/hinterfragt, während sie hier auf Casino-Guru auf Granit beissen, weil sie genau wissen, was CG von solchen Fake-Bewertungen hält!

Diesbezüglich kann man Casino-Guru nur immer wieder ein riesengroßes Lob aussprechen!!!

**************************************************

WINSPIRIT operiert in Österreich und Deutschland nachweislich ILLEGAL, da sie keine gültige Lizenz besitzen (in AUT herrscht ein Glücksspielmonopol und in GER muss man auf der "Whitelist" aufscheinen, was WINSPIRIT nachweislich nicht tut)!
In Österreich ist es kein Problem, denn hier kann man sich alle Verluste problemlos auf dem Gerichtsweg zurückholen, aber alle deutsche Spieler möchte ich hiermit eindringlich warnen, da sich diese ebenfalls wie WINSPIRIT strafbar machen und es erst vor kurzem wieder zu einer Verurteilung eines Spielers vor Gericht kam...
Lassen Sie sich keinesfalls von etwaigen Aussagen von WINSPIRIT täuschen, sondern informieren Sie sich mit Hilfe von Google unbedingt selbst.

Zusätzlich zu diesem Betrug, erkauft sich WINSPIRIT positive Bewertungen auf den diversen Plattformen mit diversen Goodies an die Spieler und das Schlimmste daran ist, dass WINSPIRIT diese unseriösen Machenschaften absolut ok findet...
Ich denke, dass diese Einstellung und deren Illegalität in einigen Ländern sehr viel über den "Charakter" von WINSPIRIT aussagt!

Ich selbst, werde WINSPIRIT verklagen und wen diesbezügliche Details interessieren, kann dies gerne hier im Forum nachlesen!

INFO an WINSPIRIT:
Wagen Sie es nicht, meine Erwähnungen in Ihrer etwaigen Reaktion abzustreiten, denn sollte dies geschehen, werde ich sofort alle Nachweise veröffentlichen!

ULOVLIGT i Østrig og Tyskland!
ILLEGAL in Austria and Germany!
ILLEGAL in Österreich und Deutschland!
Køb falske anmeldelser!
Buy fake reviews!
Erkauft sich Fake-Bewertungen!

WinSpirit Casino

Kære Justice,

Vi vil gerne takke dig mange gange for din feedback.

Det er vores mål at udførligt diskutere alle de bekymringer, du rejser. Vi bestræber os hele tiden på at optimere og udvikle vores services. Det er derfor, vi belønner vores spillere, der giver ærlige anmeldelser på professionelle platforme (undtagen casinoguruer). Bemærk dog, at der som en del af vores kampagne vil blive tildelt en bonus for hver ærlig anmeldelse, også selvom den er negativ.

Vores holdning og compliance:

International drift: WinSpirit opererer under en international licens fra Curaçao, som giver os mulighed for at tilbyde vores tjenester i hele verden. Ved at gøre det respekterer og følger vi de gældende juridiske rammer i de lande, hvor vi opererer.
Brugeransvar: I henhold til vores vilkår og betingelser er det hver brugers ansvar at sikre, at de overholder spillelovgivningen i deres respektive land. Ved at registrere og bruge vores platform accepterer brugerne disse vilkår og betingelser.

Med venlig hilsen,
WinSpirit team

sandrambarr

Bronze

Canada

• 1 år siden

scam I deposited. There was a bonus I could get, but canceled it, I didn't get any of my money in my account. They took all of my money over $2000. nothing to do with bonuses and my balance became 0, let alone my original deposit. They took everything! I didn't get any bonus. So not sure why they would talk all my money. What is going on. I've withdrawn before cancelling my bonuses. SCAM

Det er en fidus, de tog alle mine penge
It is a scam, they took all my money

WinSpirit Casino

Dear sandrambarr,

We deeply regret hearing about your experience. Please note that you canceled the bonus without wagering it. Thus, due to the cancellation of the bonus, funds were deducted from your bonus balance.

It is a common practice in the industry to ensure equitable gameplay and prevent bonus abuse. Due to our Terms and Conditions, bonus funds cannot be transferred until the wagering requirements have been met.

7v55s2ddz2

Bronze

Australien

• 1 år siden

WTF, Winspirit.com I have nearly decided to take my business elsewhere! I believe copy sites are stealing your money! it's a black hole of an experience. I have tried to reach out to support a few times with my concerns. games freeze! payouts are much lower than the .com official site! it just chews the coin hard! Something is going on! sometimes its a screen of winspirit within a screen. of winspirit. URLs end with .com.en or xyz or 1 but never just .com anymore. When I can get onto the site it's great. Payments are worth gambling on. I would have donated thousands of dollars. on scam version sites! I am about to throw in the towel!!!!! what's going on! ?! chow sun doa isn't even on some site versions or Aristocratic things don't add up. Scams sites and when I talk with Customer service they don't answer straight. over it and its a shame to say

spilvalg
game selection

versioner af seværdigheder er svindel
versions of sights are scams

WinSpirit Casino

Dear 7v55s2ddz2,

We are sorry to hear about your experience. Please note that as a licensed casino we have no ability to influence the game process or your winnings. The conditions in our official domains are the same.
If you have any further questions or require additional information, feel free to ask our support team. We appreciate your input and are always working to enhance your WinSpirit experience.

bundabob74

Bronze

Australien

• 1 år siden

Hi I'm pretty torn between the fact that the casino is good and has really good games but the bonus are unfair because 10 dollar deposits add up but not as far as yous are concerned and that I believe is not right
Other than that and the lack of bonus's is all that I think needs addressing. Also I do not like that sometimes site hangs.

Ja
Yeah

WinSpirit Casino

Dear bundabob74,

Thank you for sharing both your concerns and positive experiences with WinSpirit. Your feedback is invaluable, and we want to assure you that we will thoroughly address the areas of concern you've raised. We appreciate your honesty and look forward to enhancing your overall experience.

TEDDY1610

Bronze

Australien

• 1 år siden

The site layout takes a little more getting used to than other casino slot sites.

Flere salgsfremmende frynsegoder
More promotional perks

Site layout
Site layout

WinSpirit Casino

Dear TEDDY1610,

We appreciate your feedback and thank you for taking the time to share your thoughts. Your opinion helps us strive for continuous improvement. Wishing you luck and many big wins!

machimachane

Bronze

Algeriet

• 2 år siden

Hi I had bad experience with this online casino because I was not able to withdraw money this happened many time on November 17 th and yesterday January 5 th always with the same verifications issues. Even if I went through everything they ask photos of pictures Id and bank card I knew that they take their time to pay you so you may change your mind give up and putting back the money into gambling but not being paid it’s different story so I hope people’s will read this review and don’t play with this casino because they don’t be paid

Uærlig og kriminel
Dishonest and criminal

WinSpirit Casino

Dear machimachane,

We're sorry to hear about your experience. Currently, we'd like to inform you that the verification process hasn't been completed, and as a result, you're unable to withdraw funds from your account. According to our anti-money laundering policy and fraud prevention policy, to withdraw funds, each card used for the deposit must be verified.

If you have any additional questions related to verification, please contact our support service.

Gusbus

Bronze

Canada

• 2 år siden

This is a great place to begin the lucky spirt in your life and waller. The games are filled with bonuses and spins

Fantastiske bonusfunktioner
Great bonus features

WinSpirit Casino

We’re grateful for your heartwarming feedback. May your gaming adventures with WinSpirit be sparkling and full of excitement!

dheerajsharma98ca

Bronze

Canada

• 2 år siden

Jeg har bare brug for lidt hjælp, da der er andre, der vil finde det, men jeg udfyldte en klage over win spirit på politistationen, da jeg tjente 1170, og nogen placerede et 70 dollars på ca. væddemål foran mig og i det øjeblik Jeg ringede til min personlige VIP-manager, men hans arbejdstid var afsluttet, og dette skete anden gang, første gang beløbet var for lille, og VIP-manager hjalp mig meget, og han refunderede mig, men denne gang spurgte supporten, der slettede min konto, jeg opfordrede dem, men de ikke, hvis min konto blev hacket eller fastklemt, men hvordan kan en anden person, der spiller med min konto i det øjeblik, hvor jeg var logget ind, og da jeg forlod hele min saldo, blev nul, og de ændrede endda min mail, og hvad der skete derefter, har jeg alt skærmbillederne jeg klagede over, at min konto var deaktiveret og ude af stand til at logge ind, sagde de, da du oprettede den konto, at e-mailen var anderledes, og jeg sender dem skærmbilleder, at jeg sender min indbetaling fra denne mail, og jeg har beskeder i min mail, og du ved hvad, når jeg klagede over dem over, at min konto var fryset eller deaktiveret, og jeg kan ikke logge ind på det tidspunkt, da et væddemål blev placeret fra min konto, og jeg talte med support fra min vens konto om, at min konto er deaktiveret, og da jeg konfronterede dem, sagde de, at ingen agent talte mig fra min vens konto for sådanne problemer, og selv når jeg giver dem alle mine detaljer i alt dette, mistede jeg hele min nytårsaften og mine penge og hvad de sagde til mig, vi kender din position, og vi kan ikke hjælpe dig og det er derfor, jeg udfyldte en klage, og så snart hjemmesiden er, og det hele er blevet sporet af medlemmer, sender jeg en juridisk meddelelse til hver enkelt af dem, især Anna, Brian og Hailey, da de sagde, at jeg ikke havde nogen samtale med disse fyre fra mine venners kontoløgnere svig….
Og du undersøgte så godt, og jeg fandt det på nettet, så jeg nævnte forfatterens navn, så hvis politiet har brug for information, vil de ringe til forfatteren.

I just need some help as there are others who’ll find that but I filled a complaint against win spirit in the police station as i made a profit of 1170 and someone placed a 70 dollars of approx bet in front of me and that very moment I called my personal vip manager but his working hours were finished and this happened second time first time amount was too damn small and vip manager helped me a lot and he refunded me but this time asked the support that delete my account i urged them but they didn’t if my account was hacked or jammed but how can other person playing with my account at the very moment when I was logged in and when I left my whole balance got zero and they even changed my mail and what happened next I have all the screenshots I was complaining that my account deactivated and unable to login they said when you created that account the email was different and I send them screenshots that I send my deposit from this mail and I have messages in my mail and you know what when I was complaining them about my account freezed or deactivated and I can’t login at that very time a bet placed from my account and I was talking with support from my friend account that my account is deactivated and when I confronted them they said no agent talked me from my friend’s account for such issues and even when I provide them all my details in all of this I lost my whole day my new year evening and my funds and what they said to me we know your position and we can’t help you and that’s why I fillled a complaint and as soon website’s and it’s all member tracked down I’ll send a legal notice to each one of them especially Anna , Brian and Hailey as they said I had no conversation with these guys from my friend account liars fraud….
And you researched so well and I found it on web so I mentioned the name of the author so if cops need any information they’ll call the author thanks fraud scammer liars cheater…..

WinSpirit Casino

Dear dheerajsharma98ca,

We are genuinely sorry to learn about the challenges you have faced. We have thoroughly reviewed the details of your case. It is crucial to emphasize that we do not offer advice on account-related matters unless you are the legal account holder.

Furthermore, no unusual logins were detected on your account. Additionally, as per the rule 7.1.11. "The Provider bears no responsibility for any damage to the User’s account caused by unauthorized use of their password by another person, as well as for unauthorized access to the User’s account. Any transactions where the username and password have been entered will be regarded as valid".

Currently, your account is blocked based on your request. We appreciate your input and are always working to enhance your WinSpirit experience. If you have any further questions, please reach out to our support team.

egyptianlover27

Bronze

Australien

• 2 år siden

Smooth transition and it applies
what it promises. With a good
ongoing bonus structure how you would imagine it to be

godt
Good

Ingen indtil videre
None so far

WinSpirit Casino

We’re delighted to know that you found WinSpirit entertaining and enjoyable. Rest assured, we will continue working hard to make your experience even better!

littlelinnea59

Bronze

Canada

• 2 år siden

Now I've played alot of online casinos and winspirit is By far the best online casino I've ever played m! Lots of great games along with live bets and so much more. They have the quickest withdraw and the best payouts!! As for the extra promo codes and tournaments just adds the cherry on top!! Keep the wicked fun going!!

WinSpirit Casino

Thank you so much for your kind words. We're doing our best to meet the expectations of our players, and it's heartwarming to realize that our efforts are appreciated. Thank you once again, and have a wonderful day!

g2sebastiang

Bronze

Polen

• 2 år siden

Huge selection of slots
Easy navigation
A plus customer service

Gode spil
Good games
Meget god livechat
Very good livechat

Ikke noget
Nothing

WinSpirit Casino

Thank you for such a warm and positive review. We hope your future experience with WinSpirit will bring you even more satisfaction and enjoyable moments. Wishing you luck and many big wins!

Kunt

Bronze

Australien

• 2 år siden

Extremely good casino
Huge selection of slots
Easy navigation
A plus customer service

Rækkevidde
Range
Slots
Slots
Bonus
Bonus

Ingen
None

WinSpirit Casino

Thanks for your feedback, Kunt!
We’re delighted to know that you found WinSpirit entertaining and enjoyable. Rest assured, we will continue working hard to make your experience even better.

pw9991234

Bronze

Australien

• 2 år siden

Best casino online ,service 100%,Deposits quick easy,withdrawals super easy ,great range of games,good variety of bonuses,tournaments galore

Fantastisk kundeservice
Great customer service
Hurtig indlæsning
Quick loading

WinSpirit Casino

We're thrilled that you've found enjoyment in WinSpirit. Your enthusiasm motivates us to keep crafting exceptional gaming experiences. Keep exploring, and let the magic of WinSpirit unfold!

Mag7

Platin

Finland

• 2 år siden

I wouldnt use a site that benefits from sick people. I was asked to send personal medical records that showed my diagnoses for nothing. I have only asked to send those when casino was going to refund deposits. If casino seems someone has diagnosed as addict it would be only fair to refund. If we know about addiction, we know that it causes you to send all your money even when you dont really want to. I would recommend all to use only casinos that care about the issues they cause and is fair regarding their actions.

Ikke fair
Not fair
At bede om personlige journaler for ingenting
Asking personal medical records for nothing

WinSpirit Casino

Dear Mag7,

We deeply regret any distress you might have experienced with our platform. At WinSpirit Сasino, responsible gaming is at the core of our values. We would appreciate it if you could directly contact our support team: [email protected] to help us better understand and address your concerns. Your feedback is crucial to our continuous improvement.

Hvordan har WinSpirit Casino opnået sit sikkerhedsindeks?

Tag et kig på de faktorer, vi tager i betragtning, når vi beregner sikkerhedsindekset for WinSpirit Casino. Sikkerhedsindekset er den primære parameter, vi bruger til at beskrive troværdigheden, fairnessen og kvaliteten på alle online casinoerne i vores database.

Sikkerhedsindeks:Højt8.9/10

Mellemstort casino, baseret på vores research og estimater

Vi betragter casinoets vilkår og betingelser som fair

Ikke fundet på relevante blacklister over casinoer

Ingen eller særdeles lav værdi af tilbageholdte gevinster i klagesager set i forhold til casinoets størrelse

Vi har også taget hensyn til en række andre faktorer, der har en positiv indflydelse på casinoets sikkerhedsindeks

Casinoets sikkerhedsindeks er beregnet ud fra vores research og data indsamlet af vores anmelderteam. Læs mere om, hvordan vi udarbejder vores casinoanmeldelser

Har casinoet opført sig unfair over for dig?

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Aktuel status Afventer svar fra spiller 5d 15h 20m 16s

Spillerens konto er blevet lukket.

Spilleren fra Indien rapporterer, at Winspirit beslaglagde deres saldo og lukkede deres konto, og gav en forklaring via e-mail.

Åbnet Indsendt: 30.11.2025

Aktuel status Afventer svar fra Casino Guru 0d 13h 25m 54s

Spillerens konto er blevet lukket.

Spilleren fra Australien har fået sin konto permanent blokeret efter at have vundet over $700.000,00 AUD, med henvisning til en overtrædelse af casinoets vilkår og betingelser vedrørende kontobegrænsninger. Han benægter enhver forseelse og hævder, at lukningen er et forsøg på at undgå at udbetale hans gevinster, da han har bedt om bevis for beskyldningerne, men ikke modtaget noget.

Læs mereLæs mindre

Åbnet Indsendt: 22.10.2025

Vores afgørelse Sag lukket

Spillerens udbetaling er forsinket på grund af verifikationsproblemer.

Spilleren fra Tyskland stod over for betydelige udfordringer med at hæve penge fra Win Spirit, da han oplevede flere besværlige og fejlbehæftede verifikationstrin. Efter adskillige forsøg og tekniske problemer blev hans udbetaling oprindeligt bekræftet, men derefter annulleret uden korrekt meddelelse, med henvisning til manglende e-mailbekræftelse på trods af forudgående gennemførelse. Pengene forblev udestående, selv efter at problemet med e-mailbekræftelsen var blevet løst gennem kundesupport. Klagen blev markeret som løst, hvilket indikerer, at problemet var blevet løst tilfredsstillende.

Læs mereLæs mindre

Løst Indsendt: 24.07.2025

Omstridt beløb: 430 €

Vores afgørelse Sag lukket

Lukning af spillerens konto ignoreret af casinoet.

Spilleren fra Tyskland fremhævede problemer med WinSpirit Casino, som havde tilladt ham at oprette en ny konto på trods af sin selvudelukkelse siden december 2024. Casinoet indrømmede, at dette var en fejl, men nægtede at refundere de €200, der var tabt på den anden konto, hvilket vakte bekymring om deres ansvarlige spilpraksis og systempålidelighed. Klageteamet faciliterede kommunikationen mellem spilleren og casinoet, hvilket førte til, at spilleren markerede klagen som løst efter at have modtaget en afklaring fra casinoet.

Læs mereLæs mindre

Løst Indsendt: 10.06.2025

Omstridt beløb: 200 €

Vores afgørelse Andet

Anmodning om lukning af spillerens konto er forsinket.

Spilleren fra Østrig havde gentagne gange anmodet Win Spirit om lukning af sin konto på grund af betydelige tab, men havde ikke modtaget den nødvendige e-mail til selvudelukkelse. Trods hendes forsøg forblev hendes konto aktiv, og hun søgte at få sine penge tilbage. Klageteamet havde faciliteret kommunikationen med casinoet, hvilket i sidste ende førte til lukning af hendes konto. Klagen blev derefter afvist på hendes udtrykkelige anmodning, da der var indgået en aftale med casinoet.

Læs mereLæs mindre

Lukket Indsendt: 04.06.2025

Omstridt beløb: 2.000 €

Vores afgørelse Uberettiget klage

Spillerens konto er lukket med ventende gevinster.

Spilleren fra Østrig kunne ikke hæve sine €338 efter at være blevet informeret om, at hendes konto var blokeret på grund af en formodet overtrædelse af vilkårene og betingelserne, hvilket hun ikke forstod. Trods at være blevet fortalt, at udbetalingen ville ske inden for et par timer, modtog hun ikke yderligere kommunikation fra casinoet. Klageteamet undersøgte sagen og fandt, at casinoet havde bevis for, at spilleren havde oprettet flere konti, hvilket var imod casinoets vilkår. Derfor blev klagen afvist, da adfærden var strengt forbudt.

Læs mereLæs mindre

Lukket Indsendt: 05.05.2025

Omstridt beløb: 338 €

Vores afgørelse Andet

Spillerens udbetaling er blevet forsinket.

Spilleren fra Sverige havde anmodet om en udbetaling på €1.000 for over to uger siden, efter oprindeligt at have modtaget €1.700, men på grund af tekniske problemer mistede hun adgangen til en del af sine midler. Hun udtrykte skuffelse over WinSpirit Casino, da kundeservicen kun tilbød generiske svar, hvilket fik hende til at føle, at hun blev snydt. Klageteamet anerkendte hendes frustration over uklare udbetalingsgrænser og forsinkelser i supportsvar, men i sidste ende blev klagen lukket, da der ikke kunne ydes yderligere assistance, efter at hendes gevinster var gået tabt under spillet.

Læs mereLæs mindre

Lukket Indsendt: 01.05.2025

Omstridt beløb: 1.000 €

Vores afgørelse Utilstrækkelig dokumentation fra spilleren

Spilleren anmoder om tilbagebetaling efter kontoen er genåbnet.

Spilleren fra Østrig fik sin konto blokeret på grund af ludomani, men den blev genåbnet af Winspirit, hvilket tillod ham at tabe flere penge. Han anmodede efterfølgende om refusion for de tab, han havde lidt siden kontoen blev genåbnet. Klageteamet gennemgik situationen og fastslog, at der ikke var dokumenteret bevis for en permanent anmodning om selvudelukkelse på grund af ludomani før kontoens lukning den 25. marts 2025. Klagen blev derfor afvist, da casinoet havde fulgt sine procedurer for ansvarligt spil, efter at det var blevet underrettet om spillerens bekymringer.

Læs mereLæs mindre

Lukket Indsendt: 23.04.2025

Omstridt beløb: 500 €

Vores afgørelse Sag lukket

Spilleren tror, at udbetalingen er blevet forsinket.

Spilleren fra Indien havde anmodet om en tilbagetrækning mindre end to uger før indgivelsen af deres klage. Deres penge var ikke modtaget endnu. Problemet blev løst, da spilleren modtog tilbagetrækningen efter at have kommunikeret med klageteamet, som havde bekræftet, at de ville hjælpe, hvis forsinkelsen varede ud over 14 dage. Klagen blev markeret som 'løst' i systemet.

Læs mereLæs mindre

Løst Indsendt: 12.04.2025

Omstridt beløb: 16.000 INR

Vores afgørelse Andet

Spillerens krav om gratis spins er forsinket.

Spilleren fra Australien stod over for et problem med, at Wiinspirit ikke tildelte gratis spins, som han mente burde være blevet udløst. Efter at have fremlagt beviser, herunder en video og et skærmbillede, der demonstrerer spillets funktionalitet, blev hans påstand stadig afvist. Klageteamet fandt kasinoets forklaring vedrørende en visningsfejl rimelig, og på grund af manglende yderligere beviser fra spilleren blev sagen afsluttet. Kasinoet krediterede en bonus til spillerens konto som en undskyldning.

Læs mereLæs mindre

Lukket Indsendt: 18.03.2025

Omstridt beløb: A$750

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