10bet Casino - Spillerens anmodning om udbetaling er forsinket.

I'm using 10bet, but they won't let me withdraw money.

My account has been verified and I have been able to withdraw money several times.

However, when I applied for a $2,000 loan, I was asked for address verification documents.

Of course I submitted it, but the withdrawal is refused.

When I asked why they were denying my withdrawal, they asked for additional address verification documents, which I provided.

However, even if you submit, the loan will not be approved.

When I asked why I couldn't withdraw money, I got no answer.

Could you please help me?

Dear miokg,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• When was the last time you were in contact with the casino regarding the issue?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

thank you for your reply.

I contacted them again today via live chat.

I was not given a reason why I was unable to withdraw my funds, but my account was verified and was able to perform as normal.

I'm sorry for all the fuss.

I hope this never happens again, but please let me know if it does happen again.

返信ありがとうございます。

今日、再度ライブチャットにて問い合わせました。

なぜ出金できなかったのか理由は教えてもらえませんでしたが、アカウントは認証され、通常通りのパフォーマンスを受けることができるようになりました。

騒いでしまい、申し訳ありませんでした。

このようなことが2度と無いよう祈りますが、また何かあったら相談させてください。

Thanks for your reply.

• Do I understand correctly the casino processed your ¥300000 payout to your bank account or e-wallet successfully?
• May we consider the issue resolved?

Please let me know.

Dear miokg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.