Kære a44334,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem med 1win Casino. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Kan du bekræfte, om du har bestået den fulde KYC-verifikation?
Modtog du en e-mail fra casinoet, der forklarer, hvorfor din konto blev blokeret?
Hvilke typer spil spillede du? Var det slots, live casino spil, eller deltog du i sportsvæddemål?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Nick
Dear a44334,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Did you receive an email from the casino explaining why your account was blocked?
What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Nick
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