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I made a deposit and have been waiting for 5 days. They gave me a ticket number to follow up on my case. When I asked, they told me the deposit was made and that I had already spent it. Later, they said they had given me the wrong ticket and that my issue was never resolved. They are now supposedly going to file an appeal to resolve my issue, which means I have to wait up to 7 more days.

Realice un depósito,llevo 5 días esperando, me dieron un número ticket para seguir mi caso, cuando pregunte me dijeron que ya estaba depositado y que ya lo había gastado, y después me dijeron que me habían dado un ticket equivocado que mi problema nunca fue resuelto y resien ahora van a pedir una apelación para resolver mi problema que debo esperan asta 7 días .

Dear sandovalsofia377,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment confirmation and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear sandovalsofia377,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.