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I was playing a one win game, I had placed a bet and the money that was deposited in my account, they blocked my account at the same time, now they are not unblocking. Not unblocked. I have sent 50 mails to the security. I also called on the phone but these people are not replying or unblocking my account. Please unblock my account. I want my account.

Dear yasirahmadsofi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sport)
• Did you achieve your balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Security sir please unblock my account I want to play a game contact you directly what is the problem why are you not unblocking my account if there is money in my account why are you unblocking it why are you my money You are eating by unblocking this is not the right thing. Contact me. Are you replying or not? Don't force me. Please unblock my account.

Security sir its more than 22 days now my account is not unblocked please let me know why you are not unblocking my account now what is the problem you don't unblock my account you unblock my account me game All I want to do is play

I am sorry but you didn't respond to any of my questions.

Kindly read my previous post and try to assist.

I'll await your response.

Dear yasirahmadsofi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of yasirahmadsofi. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear yasirahmadsofi,

Did you send the information 1win support requested from you?

I'll await your response.

Sir I mailed them but they are not unblocking my account I am worried I have money in my account they are not unblocking my account

Have you bet on sports on this website exclusively?

Dear yasirahmadsofi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.