HEJ NICK TAK TIL CASINO GURU TEAM FOR AT ACCEPTERE MIN KLAGE. JEG ANMODER CANISO GURU TEAM OM AT HJÆLPE MIG TIL AT FÅ MINE PENGE TILBAGE TILBAGE PÅ MIN 1WIN SPILKONTO ID 96899444. DE PENGE ER FAKTISK NØDVENDIGT TIL MIN OPERATIONSBEHANDLING, SOM SKAL SKE DEN DENNE MÅNED. JEG ANMODER CANISO GURU TEAM OG NICK OM AT OVERVEJE MIT PROBLEM MED HØJ PRIORITET. MINE SVAR PÅ DINE OVENFOR SPØRGSMÅL ER
1. MIN KONTO BLEV OPRETTET DEN 4. NOVEMBER, OG MIN KONTO BLEV VERIFICERT SAMME DAG. YDERLIGERE BLEV MIN KONTO VERIFICERT MED MINE DOKUMENTER DEN 10. november.
2. JEG BRUGT IKKE NOGEN BONUSPENGE. JEG HAR LIGE DEPOSERET 2020.02 USDT FRA MIN CRYPTO-KONTO. I PROCESSEN MED AT BRUGE DISSE MIDLER 100% BRUGE JEG DENNE MIDLER I AVIATOR-SPIL OG TJENNEDE MINE SAMLEDE MIDLER FRA 191K INR - 200.950K INR.
3. JEG TALTE MED CASINO KUNDESERVICE VIA OPKALDET DEN 12. NOVEMBER AFTEN KL. 18:47, OG JEG MODTAKTE MEGET DÅRLIG SVAR FRA DEN SERVICEAGENT. IGEN I GÅR MENER JEG DEN 13. NOVEMBER OGSÅ, AT JEG RINGEDE TO GANGE TIL 1WIN KUNDESERVICE, OG JEG FIK IKKE NOGET GODT SVAR, MEN DENNE GANG FIK JEG IKKE NOGET DÅRLIG SVAR.
4. JEG OVERTRÆDDE IKKE NOGEN VILKÅR OG BETINGELSER. MEN JEG FIK EN MAIL DEN 11. NOVEMBER KL. 17.20 FRA DET SIKKERHEDSTEAM, OM AT JEG SKAL INDLEDE MINE DOKUMENTER FOR AT VERIFICERE MIN KONTO. SOM PER DEN MAIL INDSENDTE JEG MIT PAN-KORT, OG MINE DOKUMENTER BLEV VERIFICERET MED SUCCES. DEN 11. NOVEMBER KL. 22:27 MODTAKTE JEG EN MAIL MERE FRA 1WIN SIKKERHEDSSUPPORTTEAM, SOM DET TAR OP TIL 14-30 DAGE FOR YDERLIGERE KONTROL. PLUDSELIGT DEN 12. NOVEMBER OMKRING KL. 18.23 MODTAKTE JEG EN MAIL MERE FRA 1WIN SIKKERHEDSSUPPORTTEAM, DER MIN 1WIN SPILKONTO MED ID 96899444 BLEVET BLOKERET FOR OVERTRÆDELSE AF BETINGELSERNE OG BETINGELSERNE. MEN SÅ vidt jeg kan se, har jeg ikke overtrådt NOGEN AF DER REGLER, SOM NÆVNTE JEG DER REGEL 9.7. JEG HAR IKKE NOGEN FLERE KONTI, OG JEG HAR IKKE BRUGT, MINE INDSATTE PENGE MOD NOGET CASINO-VÆDDEMIDDEL. OG JEG HAR IKKE BRUGT NOGEN SOFTWARE OG IKKE GJORDET NOGEN FEJL.
JEG FORSØGER OGSÅ AT KONTAKTE 1WIN SIKKERHEDSSUPPORT TEAM FRA SIDSTE 2 DAGE TIL DER ER MAIL, INGEN SVAR FRA DER SIDE, OG JEG FORSØGTE AT KONTAKTE DEM FRA MANGE KILDER SOM VIA CHAT OG OPKALD OGSÅ, MEN JEG FÅR OGSÅ FRA DEN SIDE
HI NICK THANKS TO CASINO GURU TEAM FOR ACCEPTING MY COMPLAINT. I REQUEST CANISO GURU TEAM TO HELP ME TO GET BACK MY FUNDS PRESENT IN MY 1WIN GAMING ACCOUNT ID 96899444. ACTUALLY THAT MONEY IS NEEDED FOR MY SURGERY TREATMENT WHICH GOING TO HAPPEN ON THIS MONTH END. I REQUEST CANISO GURU TEAM AND NICK TO PLEASE CONSIDER MY ISSUE WITH HIGH PRIORITY. MY ANSWERS FOR YOUR ABOVE QUESTIONS ARE
1. MY ACCOUNT WAS CREATED ON 4TH NOVEMBER AND MY ACCOUNT GOT VERIFIED ON SAME DAY. ADDITIONALLY MY ACCOUNT GOT VERIFIED WITH MY DOCUMENTS ON 10th November.
2. I DID NOT USED ANY BONUS MONEY. I JUST DID DEPOSITED 2020.02 USDT FROM MY CRYPTO ACCOUNT. IN THE PROCESS OF USING THOSE FUNDS 100% I USED THAT FUNDS IN AVIATOR GAME AND MADE MY TOTAL FUNDS FROM 191K INR - 200.950K INR.
3. I SPOKEN WITH CASINO CUSTOMER SERVICE THROUGH CALL ON 12TH NOVEMBER EVENING 6:47pm AND I RECEIVED VERY BAD RESPONSE FROM THAT SERVICE AGENT. AGAIN YESTERDAY I MEAN ON 13TH NOVEMBER ALSO I CALLED 1WIN CUSTOMER SERVICE TWO TIMES AND I DIDN'T RECEIVED ANY PROPER RESPONSE BUT THIS TIME I DID NOT RECEIVED ANY BAD RESPONSE.
4. I DIDN'T BREACH THERE ANY TERMS AND CONDITIONS. BUT I GOT AN MAIL ON 11TH NOVEMBER 5:20PM FROM THERE SECURITY TEAM THAT I NEED TO SUBMIT MY DOCUMENTS TO VERIFY MY ACCOUNT. AS PER THERE MAIL I SUBMITTED MY PAN CARD AND, MY DOCUMENTS GOT VERIFIED SUCCESSFULLY. THEN ON 11TH NOVEMBER 10:27PM I RECEIVED ONE MORE MAIL FROM 1WIN SECURITY SUPPORT TEAM THAT IT TAKES UPTO 14-30DAYS FOR ADDITIONAL CHECKS ON MY ACCOUNT. ALL OF SUDDEN ON 12TH NOVEMBER AROUND 6:23PM I RECEIVED ONE MORE MAIL FROM 1WIN SECURITY SUPPORT TEAM THAT MY 1WIN GAMING ACCOUNT WITH ID 96899444 AS BEEN BLOCKED FOR VIOLATION OF THERE TEAMS AND CONDITIONS RULE 9.7. BUT AS FAR AS I CAN SEE I DIDN'T VIOLATED ANY OF THERE RULES WHICH MENTIONED I THERE RULE 9.7. I DO NOT HAVE ANY MULTIPLE ACCOUNTS AND I DIDN'T USED, MY DEPOSITED MONEY AGAINST ANY CASINO BETTING COMPANY. AND I DIDN'T USED ANY SOFTWARE AND NOT DID ANY MALPRACTICE.
I ALSO TRYING TO CONTACT 1WIN SECURITY SUPPORT TEAM FROM LAST 2 DAYS THROUGH THERE MAIL THERE IS, NO RESPONSE FROM THERE SIDE AND I TRIED CONTACTING THEM FROM MANY SOURCES LIKE THROUGH CHAT AND CALLS ALSO BUT I SM UNABLE TO GET ANY RESPONSE FROM THERE SIDE
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