Kære Harry7779 ,
Tak for din e-mail og kontoudtoget. Jeg tror, at på dette tidspunkt behøver vi ikke vente på 1win Team længere.
Efter at have indsamlet alle de nødvendige oplysninger og detaljer, lukker vi denne klage som uberettiget - hvis jeg forstår situationen korrekt, blev din afventende udbetaling krediteret til din betalingsmetode (underbygget af oplysningerne fra kasinoet), for omkring en måned siden, men du stadig insisterer på at betale din allerede modtagne hævning eller refundere dit depositum, mens du forsøgte at bevise dine krav med åbenbart et redigeret kontoudtog.
Jeg kan se, at kontoudtoget er fra den korrekte betalingsmetode. Kasinoet bekræftede dog, at de behandlede hævningen på 21.600 INR den 26. juli 2024. Tilfældigvis blev nogle rækker i dit kontoudtog fjernet/redigeret (præcis datoerne fra 26. juli til 28. juli 2024). Jeg tror, at alt er klart her, og at din tilbagetrækning blev behandlet. Du kan være glad og glad for, at casinoet udbetalte dit udbetalingsbeløb i stedet for dit indskudsbeløb, som var lavere. Jeg ved virkelig ikke, hvad det handlede om, og hvad du overhovedet forventede af denne klage, især efter at have modtaget din tilbagetrækning.
Da der er en minimumsaldo, der med stor sandsynlighed er lavere end minimumsniveauet for en udbetaling, mens casinoet opfyldte alle forpligtelserne over for dig (jeg vil sige endnu flere, end du var berettiget til), havde de fuld ret til at lukke din konto, og vi accepterer fuldt ud deres beslutning.
Baseret på alt det ovenfor anførte, mener jeg, at det er klart, hvorfor jeg ikke kunne afslutte klagen som vellykket løst.
Hvis du ikke er tilfreds med klageløsningen, anbefaler jeg, at du konsulterer den spillemyndighed, som casinoet er reguleret af.
Mange tak, 1win Casino Team, for at give information og for dit samarbejde, og jeg er ked af at spilde din tid.
Venlig hilsen,
Branislav, Casino.Guru
Dear Harry7779,
Thank you for your email and the bank statement. I think that at this point, we do not have to wait for 1win Team anymore.
After gathering all the necessary information and details, we are closing this complaint as unjustified - if I understand the situation correctly, your pending withdrawal was successfully credited to your payment method (substantiated by the details from the casino), around a month ago, but you still insist on paying your already received withdrawal or refunding your deposit, while you tried to prove your claims with obviously an edited bank statement.
I can see the bank statement is from the correct payment method. However, the casino confirmed that they processed the withdrawal of 21,600 INR on July 26, 2024. Coincidentally, some rows in your bank statement were removed/edited (exactly the dates from July 26 to July 28, 2024). I think everything is clear here, and that your withdrawal was successfully processed. You can be glad and happy that the casino paid out your withdrawal amount instead of your deposit amount, which was lower. I really do not know what this was about, and what you expected from this complaint at all, especially after receiving your withdrawal.
Since there is a minimum balance that is very likely lower than the minimum for a withdrawal, while the casino fulfilled all the obligations toward you (I would say even more than you were eligible for), they had the full right to close your account, and we fully accept their decision.
Based on all the above-stated, I think it is clear why I could not close the complaint as successfully resolved.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, 1win Casino Team, for providing information and for your cooperation, and I am sorry for wasting your time.
Best regards,
Branislav, Casino.Guru
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