Jeg har forsøgt at hæve mine penge i over 4 dage nu. Jeg kontaktede supportteamet og fik at vide, at de ville indsende en rapport samme dag. Jeg blev også bedt om at kontakte sikkerhedsteamet via e-mail for bekræftelse. I henhold til deres instruktioner sendte jeg mine personlige oplysninger, et billede af mit ansigt, et foto af mit identifikationsdokument samt et billede af mit indbetalingskort, alt gik godt. Senere modtog jeg et svar, der bad mig annullere anmodningen og indsende en ny, hvilket jeg gjorde. Men i dag modtog jeg et svar fra 1wins sikkerhedsteam, der anklagede mig for svigagtig aktivitet og brud på reglerne. Her er deres budskab:
"Vores sikkerhedstjeneste har udført en grundig og objektiv inspektion af din spillekonto rociomirandamiranda2908@gmail.com , og baseret på denne anmeldelse har vi følgende at rapportere.
Vi ønsker at informere dig om, at i henhold til paragraf 9.7 i reglerne for brug af webstedet, nævnt i afsnittet Generelle vilkår og betingelser (herefter benævnt reglerne), hvis en spiller begår svigagtige handlinger mod et væddemålsselskab (flere konti, brug af væddemålsautomatisering). software, deltagelse i voldgiftssituationer, manglende brug af spillekontoen til væddemål, misbrug af loyalitetsprogrammer osv.), bevarer væddemålsfirmaet sig retten til at modvirke sådanne svigagtige handlinger ved at annullere væddemål og lukke den krænkende spillekonto.
Derfor er spillekontoen rociomirandamiranda2908@gmail.com blevet blokeret på grund af overtrædelsen af paragraf 9.7, og det er umuligt at gendanne den.
Vær opmærksom på, at din spillekonto vil blive spærret uden forudgående varsel, hvis du forsøger at genregistrere dig.
Med venlig hilsen 1win team."
Jeg finder det utrolig uretfærdigt, da de tilbageholder mine penge, et beløb på 445 såler. Jeg har brug for en løsning, fordi jeg har brug for de penge, og det ville være uretfærdigt for kasinoet at beholde dem. Tak skal du have.
I have been trying to withdraw my money for over 4 days now. I reached out to the support team and was told that they would submit a report on the same day. I was also directed to contact the security team via email for verification. As per their instructions, I sent my personal information, a picture of my face, a photo of my identification document, as well as a picture of my deposit card, all went well. Later on, I received a response directing me to cancel the request and submit a new one, which I did. However, today I received a response from 1win's security team, accusing me of fraudulent activity and breaking the rules. Here's their message:
"Our security service has conducted a thorough and unbiased inspection of your gaming account rociomirandamiranda2908@gmail.com and, based on that review, we have the following to report.
We wish to inform you that according to clause 9.7 of the Site Usage Rules, mentioned in General Terms and Conditions section (hereafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multiple accounts, use of betting automation software, participation in arbitration situations, non-use of the gaming account for betting, abuse of loyalty programs, etc.), the betting company retains the right to counteract such fraudulent actions by cancelling bets and closing the offending gaming account.
Therefore, due to the violation of clause 9.7, the gaming account rociomirandamiranda2908@gmail.com has been blocked and it is impossible to restore it.
Please be aware that your gaming account will be blocked without prior notice should you attempt to re-register.
Sincerely, 1win team."
I find this incredibly unfair as they're withholding my money, an amount of 445 soles. I require a solution because I need that money, and it would be unjust for the casino to retain it. Thank you.
Hace mas de 4 dias que estoy dando solicitud para el retiro de mi dinero, me comunique con soporte y me responde que mandaría un reporte en ese mismo dia también me derivaron a security un correo y era para verificacion a la par mande mis madtos personales foto de mi rostro y mi documento de identidad asi como una foto de la tarjeta en la que deposite, todo bien, luego recibí respuesta y me respondieron cancele la solicitud y vuelva hacer otra vez para el retiro del dinero asi lo hice y al dia siguiente que es hoy me responde security de 1win que mi cuenta es un fraude y que rompia las reglas, esta fue la respuesta de 1win: Hello!
Our security service has carried out a comprehensive and objective check regarding your game account rociomirandamiranda2908@gmail.com and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account rociomirandamiranda2908@gmail.com has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
Sincerely, 1win team.
De verdad me parece injusto porque se estan quedando con mi dinero de 445 soles, porque quiero una solución porque ese dinero lo necesito asi como seria injusto que el casino se lo quede, gracias
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