Kære shubhammulik545,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
- Kan du rådgive, hvilke spil du fokuserede på - slots, live casino, sportsvæddemål osv.?
- Har du akkumuleret dine gevinster med eller uden en aktiv bonus?
Derudover, hvis der er anden relevant kommunikation mellem dig og casinoet, bedes du videresende den til kristina.s@casino.guru . Alternativt kan du poste det her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Kristina
Dear shubhammulik545,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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