Kære Petronela,
Find venligst de spurgte detaljer nedenfor.
Kan du bekræfte, om du har foretaget dine udbetalinger med eller uden en aktiv bonus? - Uden aktiv bonus
Kan du oplyse transaktions-id'et for udbetalingen, der endnu ikke er afgjort? - Der er ingen transaktion, jeg havde leveret af 1win-platformen (tilbagetrækningen blev foretaget den 7. oktober)
Har du modtaget nogen specifik information fra supportteamet vedrørende status for din afventende udbetaling, bortset fra de transaktionsoplysninger, du nævnte? - Supportteamet deler mig bare en transaktion, jeg havde givet UTR-nr., som allerede er afklaret, men når de beder om 2. utr-oplysninger, giver de ikke noget ordentligt svar eller hæver billetten korrekt. 8 gange hævet billet, der forklarer problemet, men de understøttede aldrig med korrekte detaljer.
Har du registreret din kommunikation med VIP-manageren og supportteamet? - WhatsApp-registrering er tilgængelig, der er intet andet svar fra VIP-manageren udover at sige, at jeg vil vende tilbage til dig efter at have tjekket med betalingsteamet. Og den samme samtale gentages fra de sidste 16 dage. Ingen deler de andre udbetalingsoplysninger, da jeg antager, at de aldrig har overført pengene til mig, det er grunden til, at de ikke deler nogen utr-detaljer og undgår alle tider ved at lukke billetten med et utr-nr.
Hvis du kan støtte med transaktionsdatoen som nævnt, ville det være fantastisk, da der samme dag blev givet to udbetalinger, en afgjort, en stadig ventede på at modtage på bankkonto.
Med venlig hilsen
Akhilesh
Dear Petronela,
Please find the details asked below.
Could you confirm whether you made your withdrawals with or without an active bonus?- Without active bonus
Can you provide the transaction ID for the withdrawal that has not yet been settled? - There is no transaction I'd provided by the 1win platform (withdrawal was made on dated 7th oct)
Have you received any specific information from the support team regarding the status of your pending withdrawal, apart from the transaction details you mentioned? - support team is just sharing me one transaction I'd provided UTR no which is already settled but on asking for 2nd utr details they are not giving any proper response nor raising ticket correctly. 8 times raised ticket explaining the problem but they never supported with correct details .
Have you kept records of your communications with the VIP manager and support team?- WhatsApp record is available, there is no other response from the vip manager apart from stating I will get back to you after checking with payment team . And the same conversation repeats from last 16 days . No one is sharing the second withdrawal details since I assume they have never transferred me the money that's the reason they are not sharing any utr details and avoiding all time by closing the ticket with one utr no.
If you can support with the transaction date as mentioned it would be great since on same day there were two withdrawal given , one settled , one still awaited yo receive in bank account.
Regards
Akhilesh
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