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My account with 1xbet have been verified 3times(my identity and my methods of deposits),I made a last deposit of 114000usd and made several withdrawals,but suddenly 1xbet decided to block my account and my deposit without further appeal, I don't know how is it possible to hold someone deposit unilaterally without reason.

Dear Yann229,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please clarify the dispute value? How much money you had in your casino account?

Which games did you focus on while your account was active - slots, live casino, sports betting, etc.?

Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I deposited 68.000.000 Xof ,that is 114000 usd and made some withdrawal because I was using my account for almost a year ,so I think my balance was 90000usd when they blocked my account.

I tried every game in my account such as casinos games aviator slots and sport betting

No I didn't use any bonus.

I even discussed with the payment system and have proofs of my deposit

Thank you very much for your reply, Yann229. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Do I understand correctly that you created and used more than one account at this casino?

That is not the issue,the problem about multiple accounts have been solved.

Even if it was about multiple accounts, this is not a reason to blocky main deposit, they have the ability to close my account but not to sees my deposit, they told me about multiple accounts, I asked them to.close the others accounts because I didn't use them,and I don't even know the essence of having multiple accounts as I don't participate in any kind of bonus

Did the casino allow you to create or use a duplicate account?

Dear Yann229,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.