Kære Kristina,
Tak for dit hurtige svar. Jeg sætter pris på muligheden for at give yderligere afklaring vedrørende den aktuelle sag. Det omstridte beløb, som er cirka 10.000 euro, holdes på fem forskellige kasinoer under samme selskab, nemlig XLbet, RapidCasino, JustSpin, 21.com og CasinoFest. Disse kasinoer kørte en kampagne, som tilbød gratis spins til spillere, der lavede indskud hver morgen. De omstridte midler, der er tale om, er de indbetalinger, som jeg har foretaget fra min egen bankkonto, da jeg ikke kunne have forudset, at kasinoerne ville konfiskere pengene. Jeg vil gerne understrege, at alle pengene tilbage i disse casinoer var mine egne og ikke bonuspenge.
Situationen tog en uventet drejning, da jeg modtog en e-mail, der informerede mig om, at mine konti var blevet lukket og mine penge konfiskeret. Dette efterlod mig forvirret, da jeg ikke er opmærksom på nogen fejl fra min side. Jeg spillede gratis spin-kampagnen + spil med mine egne penge. Der blev dog ikke givet yderligere forklaring. Jeg vil gerne gøre dig opmærksom på, at jeg, efter at være blevet forbudt den 14. marts, tog billeder af bonusvilkårene på et af casinoerne og opdagede, at de havde foretaget ændringer, såsom de tilladte spil, siden da.
Hvis det er nødvendigt, giver jeg gerne screenshots af de e-mails, jeg har modtaget fra de pågældende casinoer. Om nødvendigt kunne jeg også give afkald på mine rettigheder i henhold til EU GDPR til at indhente alle relevante oplysninger, inklusive min nøjagtige kontosaldo og spillede spil.
Tak for din hjælp, og jeg ser frem til at løse denne sag hurtigst muligt.
Med venlig hilsen
Rxsse
Dear Kristina,
Thank you for your prompt response. I appreciate the opportunity to provide further clarification regarding the matter at hand. The disputed amount, which is approximately 10,000 euros, is held in five different casinos under the same company, namely XLbet, RapidCasino, JustSpin, 21.com, and CasinoFest. These casinos were running a promotion which offered free spins to players who made deposits each morning. The disputed funds in question are the deposits that I made from my own bank account as I could not have anticipated that the casinos would confiscate the money. I would like to stress that all the money left in these casinos was my own and not bonus money.
The situation took an unexpected turn when I received an email informing me that my accounts had been closed and my funds confiscated. This left me bewildered as I am not aware of any wrongdoing on my part. I played the free spin campaign + games using my own money. However, no further explanation was provided. I would like to bring to your attention that, after being banned on March 14th, I took pictures of the bonus terms in one of the casinos and discovered that they had made changes, such as the allowed games, since then.
If necessary, I am happy to provide screenshots of the emails I have received from the casinos in question. If necessary I could also waive my rights under EU GDPR to obtain all relevant information, including my exact account balances and played games.
Thank you for your assistance, and I look forward to resolving this matter as soon as possible.
Sincerely,
Rxsse
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