Hej morfeymal,
Selvom jeg forstår din pointe, og jeg kan være enig med dig i, at ethvert casino ideelt set bør have en funktion implementeret for ikke at tillade spillere fra et ikke-godkendt land at registrere og indbetale penge, eller hvor visse lokale regler begrænser dette. Vi advokerer for dette, desværre er dette endnu ikke blevet en industristandard. Derfor er det faktisk spillerens ansvar at sørge for at læse vilkår og betingelser. Jeg har fundet dette i kasinoets vilkår og betingelser
En fair tilgang fra casinoet ville dog være at returnere dine indskud.
Jeg vil kontakte casinoet for at se, om jeg kan hjælpe.
Vi vil gerne invitere 747.live Casino til at deltage i samtalen.
Kære 747.live Casino,
Selvom jeg er enig i, at spillere bør læse vilkårene og betingelserne, før de åbner deres konto for at undgå situationer som denne, må jeg dog nævne, at dit casino er let tilgængeligt fra en russisk IP, og du har endda Rusland opført som en af de lande i registreringsformularen, hvilket er forvirrende for spillerne.
Hvorfor blev spillerens konto ikke lukket, når de havde givet deres bopælsoplysninger, eller hvorfor var spilleren i stand til at indbetale, da de åbnede deres konto fra et forbudt land?
Vi forventer, at et ganske godt vurderet casino har foranstaltninger på plads for at forhindre situationer som denne.
Jeg forstår, at spilleren muligvis ikke er berettiget til gevinsterne, men en rimelig løsning på denne situation ville være at returnere indbetalingen tilbage til spilleren. Kan du venligst overveje denne mulighed?
Hello morfeymal,
Although I understand your point and I can agree with you that ideally, every casino should have a feature implemented to not allow players from a non-allowed country to register and deposit money, or where certain local regulations limit this. We are advocating for this, unfortunately, this has not yet become an industry standard. That's why it is indeed the player's responsibility to make sure to read the terms and conditions. I have found this in the casino T&Cs
However, a fair approach from the casino would be to return your deposits.
I will contact the casino to see if I can help.
We would like to invite 747.live Casino to join the conversation.
Dear 747.live Casino,
Although I can agree that players should read the terms and conditions before they open their account to avoid situations like this, however, I have to mention that your casino is easily accessible from a Russian IP, and you even have Russia listed as one of the countries in the registration form, which is confusing for the players.
Why was the player's account not closed once they provided their residency details, or why was the player able to deposit when they opened their account from a prohibited country?
We would expect a quite good-rated casino to have measures in place to prevent situations like this.
I understand the player might not be entitled to the winnings, however, a fair resolution to this situation would be to return the deposit back to the player. Can you please consider this option?
Redigeret af en Casino Guru admin
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