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Hello,

I have been trying to withdraw for over a week. They told me they need to check if I complied with the site's terms and conditions and that my withdrawal is suspended.

They say there is no set date to verify my transactions, which I find very frustrating.

I just deposited, played Sugar Rush, and won. I don't see the issue.

Attached is a screenshot of their response.

Hola.

He tratado de retirar hace mas de una semana. Y me dijiwron que tienen que cheaquear si cumpli con los terminos y condiciones del sitio y que mi retiro esta suspendido .

Me dicen que no hay fecha para verificar mis movimientos lo cual me parece muy mal

Yo solo deposite jugue al sugar rush y gane no veo el problema

Adjunto pantallazo de la respuesta

Dear hernylete,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your option to request a payout is disabled?
• Could you please share screenshots of what the limitations of your account look like?
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi, I didn't make any money through bonuses. I deposited and won, just like that. The game was sugar rush 1000

I was lucky... I attached a screenshot of the transaction and the response from the almost either

Hola no obtube ganacias por medio de bonos. Deposite. Y gane asi de simple. El juego fue sugar rush 1000

Tuve suerte ... adjunto pantallazo de la transaccion y la respuesta del casio

The casino tells me that they are checking if I breached the terms and conditions. And what worries me the most is

There is no resolution date

I don't think that's a serious answer, it can take a week, a month, years, etc. etc. I'm a user of other casinos and I have had no problems.

I remain attentive

El casino me indica que estan que estan revisando si incumpli terminos y condiciones. Y lo que mas me deja preocupado es

Que no hay fecha de resolucion

Esa me parece que no es una respuesta seria puede pasar una semana un mes años etc etc. Soy usuario de otros casinos y ningun problema..

Quedo atento

The strangest thing is that they are checking the account for T&C. Yes, I can play. With the balance I have. And yes, I can make deposits. To continue playing. And lose obviously haha

I will not lower the balance. I will wait for your resolution and a response from 7slots.

Lo mas raro que si estan chequeando la cuenta por TyC. Si puedo jugar. Con el saldo que tengo. Y si puedo hacer depositos. Para seguir jugando. Y perder obviamente jaja

No bajare el saldo. Esperare la resolucion de ud y respuesta de 7slots

What a shame that email I received.

WAIT MONTHS... PLEASE GIVE YOUR OPINION

una verguenza ese correo que me llego.

ESPERAR MESES...... OPINEN UDS PORFA

Thank you very much, hernylete, for providing the necessary information. We'll contact the casino and ask them for assistance. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear hernylete,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 7Slots Casino representative to join this conversation.

Dear 7Slots Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi, I just deposited without any bonus purchase or any promotions and I won. Which is lucky for me.

First they asked me for documents to verify my account, it was verified. I played with the balance I had and won again. I increased from 600,000 to 800,000. I pressed withdraw funds and they told me that my account would be reviewed if I breached the tyc. Which seems fine to me.

THE BAD THING IS THAT THERE IS NO DATE. MONTHS COULD GO BY, THEY TOLD ME.

I AM CALM BECAUSE I WON LEGALLY. I THINK IT IS VERY BAD TASTE THAT I HAVE BEEN TRYING TO WITHDRAW FOR OVER A MONTH AND NOTHING

IF MY ACCOUNT IS SUSPENDED. I DON'T KNOW WHY. IF IT ACCEPTS DEPOSITS AND PLAYS THE BALANCE I HAVE. IT SEEMS TO ME THAT THE CASINO DOESN'T WANT TO PAY. OR IT'S WAITING FOR ME TO PUT MY DOLLAR IN FAVOR

THANK YOU

Hola solo deposite sin compra de bono ni nada de promociones y gane. Lo cual es afortunado para mi.

Primero me pidieron documentos para verificar cuenta , fue verificada. Jugue con el saldo que tenia y gane de nuevo. Aumente de 600.000 a 800.000. Le puse retirar fondos y me dijieron que mi cuenta se revisaria si es que yo incumpli tyc. Lo cual me parece bien

LO MALO ES QUE NO HAY FECHA. PUEDEN PASAR MESES ME DIJIERON

YO ESTOY TRANQUILO PORQUE GANE LEGALMENTE. ME PARECE MUY DE MAL GUSTO QUE LLEVO MAS DE UN MES TRATANDO DE RETIRAR Y NADA

SI MI CUENTA ESTA SUSPENDIDA. QUE NO SE PORQUE. SI ACEPTA DEPOSITOS Y QUE JUEGUEBEL SALDO QUE TENGO. ME PARECE QUE EL CASINO NO QUIERE PAGAR. O ESTA ESPERANDO QUE PUERDA MI DALDO A FABOR

GRACIAS

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Today I deposit. 7slots

The total. Thanks

Hoy me deposito. 7slots

El total. Gracias

Dear Everyone,

I apologize for the delay in my response.

Thank you, Hernylete, for your patience. Upon checking, there was indeed a delay in processing the withdrawal.

However, we did everything possible to expedite the process, and I am pleased to inform you that the payment has been successfully processed.

We are always here to assist you if you need any further help.

Best regards,

7Slots Casino

Thank you. If it is deposited

Thank you. 7slots

Gracias. Si esta depositado

Gracias. 7slots

Dear hernylete,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru