Hej Fede9714,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med 888 Casino IT. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Hvor mange penge blev der brugt præcist? Hvornår har du sidst talt med casinoet, og hvad handlede det om?
Bemærk venligst, at det dybest set er umuligt at bevise din erklæring, og casinoet er ikke ansvarlig for, hvem der spillede disse spil, hverken dig eller din datter.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello Fede9714,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much money was spent exactly? When was the last time you spoke to the casino and what was it about?
Please note that it is basically impossible to prove your statement and the casino is not responsible for who played those games either you or your daughter.
Looking forward to your answer.
Regards,
Nick
Automatisk oversættelse: