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Dear Udo,

Thank you very much for submitting your query. I will try my best to help you through withdrawal process. I have checked casino’s website, and this is what I found:

https://www.aladdinslots.com/faqs

„How do I request a withdrawal on mobile?

If you are playing on a mobile device, you can request a withdrawal by doing the following:

1. log into your account

2. head to the 'My Account' section, via the menu option in the top right.

3. select the 'cashier' button - this is listed under the 'Your Trophies' section.

4. select 'Make a withdrawal' from the drop-down options. 

5. here you can choose how much you wish to withdraw or select 'other' and enter the amount you wish to withdraw."

Of course, if you wish to withdraw your winnings, you need to complete KYC (Know Your Customer) verification first.

"How do I verify my account?

To verify your account, you should send in a copy of the following:

Photo ID –This can be any form of ID providing it has your name and date of birth on e.g. – Passport, driving Licence or an ID Card.

A recent utility bill (within the last 3 months) – something with your name and the same address as register on your gaming account.

Proof of payment method (copy of card, mobile bill etc). If sending a photo of your card, this must be a picture of the FRONT ONLY. YOU MUST ALSO BLOCK/COVER UP THE MIDDLE 8 DIGITS OF YOUR LONG CARD NUMBER.

As soon as we are able to verify your account you will be able to make a withdrawal

You can send your documents to support@aladdinslots.com."

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Udo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Please let us know if the advice was helpful. 

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.