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I have requested a withdrawal since April 18. I have sent about 20 to 30 emails to ask when my withdrawal will be completed the only answer I got is a completely vague answer that there are some delays. They do not specify when exactly my withdrawal will be completed. They do not respond to emails while I have sent about 20 to 30 emails. The last time I asked for a withdrawal it took over two months and I was forced to cancel my withdrawal. In general, they do not answer me specifically. They answer generally and vaguely as if I were an idiot. Help me please. Thank you very much!

Dear Giorgos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

The 14 days have passed and there is still no withdrawal, nor do they respond to emails

Thanks for the update, Giorgos. Could you please clarify if you have made any successful withdrawals before? Have you already passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I have successfully completed kυψ for many years and I have made too many withdrawals. They are too late !!!! They do not reply to emails !!

Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

There is no active bonus! It is not mentioned if the withdrawal is pending or under processing. They are very late !!! The last time I asked for a withdrawal, 2 months passed and they did not complete it and I had to cancel it !!!! they are unacceptable !! !

Thank you very much Giorgos for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Giorgos,

I looked at your complaint and will do my best to help you. I would like to invite ArgoCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

More than 20 days have passed and the withdrawal has not been made yet !!! They do not reply to my emails !!!!!

Έχουν περάσει πάνω απο 20 μέρες και δεν έχει γίνει ακόμα η ανάληψη!!!Δεν απαντούν στα μειλ μου!!!!!

We would like to ask the ArgoCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Help me please! They never reply to my emails !!!!! It has been almost a month since I asked for a withdrawal !!!!!

Βοηθήστε με σας παρακαλώ !Δεν απαντάνε στα μειλ μου ποτέ!!!!!!Εχει περάσει σχεδόν ένας μήνας που εχω ζητήσει ανάληψη !!!!!

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.