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Hello. They say they rejected the withdrawal because there is manipulation .. I asked how to play the bonus and everything, I played as they told me, now given the sum they make problems!

Salve. Dicono che hanno rigettato il prelievo perché c'è manipolazione..io ho chiesto come giocare il bonus e tutto, ho giocato come mi hanno detto, ora vista la somma fanno problemi!

Dear Bruno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? Could you please specify which bonus you have redeemed and played? I would like to check terms and conditions.

Additionally, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

I played with the sum and the odds that they told me, to unlock the bonus with any future winnings .. before playing I contacted their call center to make no mistake! And they even sent me the congratulatory message!

Ho giocato con la somma e le quote che mi hanno detto loro, per sbloccare il bonus con eventuali vincite future..prima di giocate ho contattato il loro call center per non sbagliare! E mi avevano pure mandato il messaggio di congratulazioni!

Thank you very much, Bruno, for your email. Could you please specify which exact bonus you have redeemed? 

Hello. Win120B bonus, promotion they sent me via SMS.

Salve. Bonus Win120B, promozione che mi hanno inviato via SMS.

Do I understand correctly that WIN120B was a sports betting bonus?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I can continue communication with the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thanks a lot. It's OK for me. That's a lot of money that blocked me

Grazie mille. Per me va bene. Sono un bel po' di soldi che mi hanno bloccato

After a closer investigation, I’ve found out, that this complaint is related to a sports betting.

I contacted the casino requesting more information and will continue our communication via emails.