Den 26. september åbnede jeg en konto hos Bally og indsatte i alt £400. Jeg foretog en udbetaling kort efter på £6900. Til min overraskelse blev jeg informeret om, at min konto var blevet suspenderet på grund af at være knyttet til en konto, som havde Gamstop på. Jeg fortalte casinoet, at dette ikke var muligt, da jeg aldrig har registreret mig hos Gamstop. Jeg blev derefter bedt om at fremlægge ID-dokumenter, hvilket jeg gjorde, og jeg kontaktede også Gamstop, som bekræftede, at mine oplysninger aldrig har været registreret hos Gamstop. Efter at have informeret casinoet om dette og videresendt e-mails fra Gamstop fik jeg at vide, at min konto var under revision. Jeg modtog også en e-mail om, at mine dokumenter ikke bestod deres kontrol, selvom en agent bekræftede, at de havde. En agent informerede mig senere om, at mine gevinster var blevet annulleret og indbetalinger returneret, og fortalte mig derefter, at dette var en fejl, og at kontoen stadig var under revision. Til min overraskelse blev mine indskud faktisk refunderet til min bank, og der er ingen gevinster i sigte. Bally casino har uretmæssigt annulleret mine gevinster og giver ikke en forklaring på hvorfor. Jeg skylder £6500 af dem og vil gerne have dette løst hurtigst muligt
On the 26th of September I opened an account with Bally and deposited a total of £400. I made a withdrawal shortly after of £6900. To my surprise I was advised that my account had been suspended due to being linked to an account which had Gamstop on it. I advised the casino this was not possible as I have never registered with Gamstop. I was then asked to provide ID documents which I did, and I also contacted Gamstop who confirmed my details have never been registered with Gamstop. After informing the casino of this and forwarding the emails from Gamstop I was told my account was under review. I also received an email saying my documents did not pass their checks even though an agent confirmed they had. One agent later informed me my winnings had been voided and deposits returned, then told me that this was a mistake and the account was still under review. To my surprise my deposits were actually refunded to my bank and there are no winnings in sight. Bally casino has wrongfully voided my winnings and is not providing an explanation as to why. I am owed £6500 by them and would like this resolved asap
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