Bambet Casino - Spillerens kritik af ansvarlig gambling praksis.

Hey!

this operator, really does not protect players with addiction, previously played at a casino with Dama NV a company where I asked to be self-excluded from all casinos with the same license. But the operator insists on keeping me coming back to play.

I think it is extremely sad when you take responsibility yourself and try to exclude yourself due to gambling addiction and that you do not get help from the operator, it is something that the whole industry needs to get better at.

former casino "King Billy casino", which also did not let me block me out forever due to gambling addiction, but "said that you could only block yourself for a certain time" but now I got advertising from boombet today and then of course I got stuck there and lost money again.

will also take this further with curaçao

Hej!

denna operatör, skyddar verkligen inte spelare med missbruk, spelade tidigare på ett casino med Dama N.V. a company där jag bett om att få bli självavstängd från samtliga casinos med samma license. Men operatören envisas om att fortsätta mig komma tillbaka för att spela.

jag tycker det är oerhört tråkigt när man tar ansvar själv och försöker utesluta sig pga spelmissbruk och att man inte får hjälp från operatören, det är nånting som hela industrin behöver bli bättre på.

tidigare casino "King Billy casino", som även inte lät mig blockera ut mig för alltid pga spelberoende, utan "sa att man bara kunde blocka sig en viss tid" men nu fick jag reklam från boombet idag och då såklart så fastnade jag där och förlorade pengar återigen.

kommer även ta det här vidare med curaçao

Dear Denzoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gaming section of the Bambet Casino, and this is what I found:

"SELF-EXCLUSION BY REQUEST

You may also contact our Support Team at SUPPORT EMAIL and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.

Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires."

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Bambet Casino directly?

Looking forward to hearing from you.

Best regards,

Kristina

I have done that.

Det har jag gjort.

Thank you for your reply, Denzoor. Could you please forward the self-exclusion request you sent to Bambet Casino to kristina.s@casino.guru? Would you be so kind as to clarify whether you currently have access to your account?

Dear Denzoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.