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hi there, they only allow you to put in a withdrawl to a mastercard, i have tried to with draw via chase bank which my bank denied the money and also with monzo who also declined the money please help what can i do i have a large balance and im not able to withdraw it to anywhere!

Dear toindnb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

What payment method did you use to deposit?

Have you spoken to the casino about alternative withdrawal payment methods?

Could you please share your communication with the casino regarding withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I deposited via debit card, I’ve tried to withdraw to my chase account and when the casino send the money my bank declines the payment I have also tried with Monzo which done the same thing.

I have spoken to the bank and they said the casino has to send the money via fast payment method (through sort code and account number)

but when asking the casino if that was possible they said no.

so I’m lost at what to do everytime I try to withdraw to a Mastercard the bank just refuses the money

Dear toindnb, have you spoken to the casino about alternative withdrawal payment methods?

Could you please share your communication with the casino regarding withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear toindnb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.