Hej alle,
Vi har kigget på denne spillers konto og fundet følgende:
De gratis spins, som spilleren henviser til, var 5 gratis spins, der blev gjort krav på den 17. september.
Efter at de gratis spins var spillet, spurgte spilleren om at indsende en udbetalingsanmodning den 18. september på Live Chat
Agenten informerede spilleren om kravene - dokumenter til kontobekræftelse og minimalt behov for indbetaling
Dokumenterne blev sendt af spilleren, gennemgået og godkendt den 18. september.
En udbetalingsanmodning blev også indsendt den 18. september, uden at der blev foretaget en minimal indbetaling.
Dette resulterede i, at hans konto blev blokeret.
Under evalueringen af hans udbetalingsanmodning fandt vi også ud af, at spilleren placerede indsatser på mere end 10 % af bonusbeløbet, hvilket også er en overtrædelse af de vilkår og betingelser, der er angivet på kampagnen.
Hvis der er brug for noget mere, så tøv ikke med at spørge.
Hello all,
We have looked into this player's account and found the following:
The free spins the player is referring to were 5 Free Spins claimed on 17 September.
After the free spins were played, the player inquired regarding submitting a withdrawal request on 18 September on Live Chat
The agent advised the player of the requirements - documents for account verification and minimal deposit amount needed
The documents were sent by the player, reviewed, and approved on 18 September.
A withdrawal request was submitted on 18 September as well, without a minimal deposit being made.
This resulted in his account being blocked.
During the evaluation of his withdrawal request, we also found that the player placed bets larger than 10% of the bonus amount which is also a violation of the Terms and Conditions listed on the promotion.
If anything further is needed, please do not hesitate to ask.
Automatisk oversættelse: