Hej alle sammen
Tak for din tålmodighed, mens vi undersøgte din bekymring.
Når vi har gennemgået din konto, kan vi bekræfte, at alle bekræftelsesdokumenter er modtaget og godkendt. Betalingen blev gennemført den 19. august 2024 via bankoverførsel; den blev dog returneret af vores betalingsbehandler med meddelelsen "AFVISET - UVALD BENEFICIATOR."
Vi forsøgte transaktionen igen den 22. august 2024, men desværre modtog vi det samme svar fra vores betalingsbehandler.
Efter at have undersøgt sagen med banken, fandt vi ud af, at disse transaktioner blev afvist på grund af følgende fejl:
"status_description": "Ugyldigt kontonummer / filialnummer / kontotype / banknummer."
Dette indikerer, at en af parametrene er forkert og forhindrer betalingen i at blive behandlet.
Vi har eskaleret dette problem for yderligere undersøgelser for at finde en løsning. Når vi har modtaget flere detaljer, vil jeg opdatere dig her.
Tak for din forståelse, og du er velkommen til at kontakte os, hvis du har spørgsmål i mellemtiden.
Venlig hilsen,
bCasino repræsentant
Hello All,
Thank you for your patience while we investigated your concern.
Upon reviewing your account, we can confirm that all verification documents have been received and approved. The payment was executed on 19 August 2024 via Bank Transfer; however, it was returned by our payment processor with the message "DECLINED - INVALID BENEFICIARY."
We attempted the transaction again on 22 August 2024, but unfortunately, we received the same response from our payment processor.
After investigating the matter with the bank, we found that these transactions were declined due to the following error:
"status_description": "Invalid account number / branch number / account type / bank number."
This indicates that one of the parameters is incorrect and is preventing the payment from being processed.
We have escalated this issue for further investigation to find a solution. Once we receive more details, I will update you here.
Thank you for your understanding, and please feel free to reach out if you have any questions in the meantime.
Best regards,
bCasino Representative
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