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On 12/23/22 I made a deposit of 70 euros with a bonus offer (200%) via Paysafecard.

The money has been deducted from my Paysafecard account.

Live chat is not responding to my requests. An email with the relevant transaction documents has been sent to Beem Casino.

Ich habe am 23.12.22 eine Einzahlung von 70 Euro mit einem Bonusangebot (200%) per Paysafecard einbezahlt.

Das Geld wurde von meinem Paysafecard-Konto verbucht.

Der Live-Chat reagiert auf meine Anfragen nicht. Eine Email mit den entsprechenden Transa­kti­ons­dok­umenten wurde ans Beem Casino versendet.

Dear monty10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

As can be seen in my Paysafecard account, the payment was made and debited. I therefore assume that Beem Casino received this deposit. I emailed the relevant transaction documents to Beem Casino - but received no reply. Live chat is not available, so it's not possible to get in touch quickly to help resolve the issue.

Wie in meinem Paysafecard Konto ersichtlich ist, wurde die Zahlung ausgeführt und abgebucht. Ich gehe daher davon aus, dass das Beem Casino diese Einzahlung erhalten hat. Die entsprechenden Transaktionsdokumente habe ich dem Beem Casino per Email zugestellt - jedoch keine Antwort erhalten. Der Live-Chat ist nicht verfügbar, sodass eine schnelle Kontaktaufnahme die zur Problemlösung beitragen könnte nicht möglich ist.

Thanks for your comment, monty10.

Unfortunately, these types of issues might take a while. Let us know when you received a reply from the payment provider. If the transaction is returned for some reason or an intermediary party is withholding the transaction, the casino is not necessarily able to help. I'll be looking forward to your reply.

Good day

Attached is Paysafecard's response:

Guten Tag

Im Anhang sehen Sie die Antwort von Paysafecard:

My player account was blocked today without explanation. I still haven't received a reply to my emails.

Mein Spielerkonto wurde heute ohne Erklärung gesperrt. Auf meine Emails habe ich weiterhin keine Antwort erhalten.

Thanks for the update, monty10.

Could you advise if this was your first deposit in this casino? Did you have any casino balance prior to the casino blocking your account?

Hello Tomas

It was my first deposit. I haven't played anything at the casino yet. Since my deposit was not credited, there was no credit available.

Hallo Tomas

Es war meine erste Einzahlung. Ich habe noch nichts in dem Casino gespielt. Da meine Einzahlung nicht gutgeschrieben wurde war somit auch kein Guthaben vorhanden.

monty10,

Did the casino offer any explanation on why they blocked your account so far?

No, I have not received a message or an email with more information.

Nein ich habe weder eine Nachricht noch eine Email mit näheren Informationen erhalten.

Dear monty,

has the deposited amount been returned to your bank account yet? Did the casino contact you yet?

I'll look forward to your reply.

dear tomas

No, unfortunately I did not receive my money. A reason why my account was closed is still pending.

Beem Casino does not comment on anything...

Lieber Tomas

Nein leider habe ich mein Geld nicht erhalten. Eine Begründung wieso mein Konto geschlossen wurde steht weiterhin aus.

Das Beem Casino äussert sich zu nichts...

I fully understand your frustration, monty10. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account. Therefore, I will set the timer for additional 14 days allowing to casino one full month to investigate, as it might not be entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

There is still no reply from the casino. My emails were not answered. The money was not credited to my Paysafecard account or the casino.

Eine Antwort des Casinos steht weiterhin aus. Auf meine Emails wurde nicht geantwortet. Das Geld wurde mir weder in meinem Paysafecard-Konto noch im Casino gutgeschrieben.

Hello monty10,

Could you tell us if your deposit was already returned to you? Let us know about any news. Much appreciated!

Hello Tomas

No, nothing was credited. The casino still does not comment, my emails are not answered.

Hallo Tomas

Nein es wurde nichts gutgeschrieben. Das Casino äussert sich weiterhin nicht, auf meine Emails wird nicht geantwortet.

The money was credited to my casino account. Thank you Casino-Guru for your support.

Das Geld wurde meinem Casino Konto gutgeschrieben. Ich danke Casino-Guru für euren Support.

Dear monty10,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru