Det er de eneste to billeder jeg har. Den ene er fra da de bad mig om bekræftelsesdokumenter. Som blev sendt, og det andet er et skærmbillede, jeg tog på et tidspunkt, før jeg annullerede denne transaktion, spillede noget mere og indsendte en ny tilbagebetaling på $2325 som det endelige beløb, jeg ventede på.
Under mine interaktioner i live chatten havde jeg forsøgt at tilføje en indsats- eller tabsgrænse til min konto, så jeg ikke mistede gevinsterne som en selvforsigtighedsforanstaltning. Bare som en sikkerhedsforanstaltning for mig selv. Jeg nævnte ikke på noget tidspunkt et problem eller for en udelukkelse. Efter et par dage bemærkede jeg, at indsats-/tabsgrænserne ikke var aktive, og jeg var i stand til at annullere tilbagetrækningen og fortsætte med at spille. Selvom jeg fortsatte med at vinde. Til sidst ved $2325-mærket bad jeg i livechatten om en afkølingsperiode og blev sikret, da jeg specifikt bad om, at det ikke ville påvirke min tilbagetrækning. Jeg lavede faktisk en joke om, at jeg ikke ville miste gevinsten, og at jeg ville være sikker. De forsikrede mig om, at tilbagetrækningen ville være i orden, og at afkølingen ville vare i en uge. Dette var torsdag den 7. marts. Fredag den 8. marts var jeg stadig i stand til at logge ind, men jeg kridtede det op til, at de ikke ville anvende det. Mandag den 11. forsøgte jeg at logge ind igen, og den sagde, at kontoen var blokeret. Hvilket jeg troede var afkølingsperioden. Men onsdag den 13. modtog jeg e-mails om tilbagebetaling af mine første indbetalinger fra to uger før. Jeg gik ind i livechatten og fik at vide, at jeg bad om en udelukkelse, hvilket jeg ikke gjorde, og at min gevinst var fortabt. Da de ikke betaler til folk, der har udelukket sig selv. Hvilket jeg ikke gjorde! Og det lyder heller ikke som en legitim praksis. Jeg fik at vide, at de ikke længere ville tale med mig, og at jeg skulle sende en e-mail til deres supportteam. Hvilket jeg har gjort gentagne gange siden da og slet ikke har fået noget svar. De sagde angiveligt, at min konto er blokeret i en måned. Hvilket ikke giver mening med hensyn til, hvorfor tilbagetrækningen ikke ville blive udbetalt uanset.
These are the only two images I have. One is from when they were asking me for verification documents. Which were sent and the other is a screenshot I took at one point before I cancelled this transaction, played some more and then submitted a new withdrawl of $2325 as the final amount I was waiting on.
During my interactions in the live chat I had tried to add a wager or loss limit to my account so that I wouldn’t lose the winnings as a self precaution measure. Just as a precaution for myself. I did not at any point mention a problem or for an exclusion. After a few days I noticed that the wager/loss limits were not active and I was able to cancel the withdrawl and continue to play. Although I continued to win. Finally at the $2325 mark, I asked in the live chat for a cool off period and was ensured when I specifically asked that it would not affect my withdrawl. I actually made a joke about not wanting to lose the winnings and that I wanted to make sure. They assured me the withdrawl would be fine and the cool off would be for a week. This was on Thursday, March 7. On Friday, March 8, I was still able to log in, but I chalked it up to them not applying it. On Monday the 11th I tried to log in again and it said the account was blocked. Which I thought was the cool off period. But on Wednesday the 13th I received emails of refunding my initial deposits from two weeks before. I went into the live chat and was told I asked for an exclusion, which I did not, and that my winning were forfeited. As they don’t pay to people who have self excluded. Which I didn’t not do! And also doesn’t sound like a legitimate practise. I was told they would not longer speak to me and that I need to email their support team. Which I have done repeatedly since then and have not received any response at all. They allegedly said my account is blocked for a month. Which doesn’t make sense as to why the withdrawl would not be paid out regardless.
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