Hej Jeg har for nylig haft nogle problemer med Bet o bet casino.
Jeg bekræftede min konto, FØR jeg spillede nogen slots på deres side.
Jeg vandt i alt $5003,47 i en slot ved navn pink joker af playson.
Jeg hævede dette beløb den 29/10/24 og blev informeret af kundesupport via chat, at dette ville tage 3 dage.
Da jeg senere forespurgte om udbetalingen efter de 3 dage var gået, fortalte de mig, at der var en teknisk fejl, der kunne tage en uge eller mere at rette, og at jeg skulle annullere min udbetaling og acceptere en matchbonus på $1500. Jeg nægtede annullering af min udbetaling eller accept af bonussen, da jeg vidste, at den ville stille indsatskrav på mine gevinster. Jeg tror, at dette var et forsøg på at låse mine gevinster inde med bonuskrav, så jeg ikke længere kunne hæve mine gevinster.
Dage senere, da jeg spurgte igen, fortalte de mig, at min tilbagetrækning nu var under revision.
Efter omkring 9 dage indgav jeg en formel klage til kundeservice-e-mailen, hvor webstedet havde instrueret, at klager skulle indgives. Umiddelbart efter min klage var indgivet blev min konto blokeret, og jeg kunne ikke længere få adgang til den.
Jeg modtog senere en e-mail om, at min konto var blevet blokeret på grund af at have flere konti. Jeg mener, at dette er usandt og efterspurgte oplysninger/beviser for disse pågældende konti. Jeg har ikke modtaget noget svar siden og har sendt mange e-mails med anmodning om oplysninger eller et middel til at bestride disse krav. Jeg har haft meget svært ved at finde en regulator eller moderselskab, som jeg kan indgive en klage til og bestride disse påstande, da der ikke er nogen klare detaljer om dette på deres side.
Dette er en kort beskrivelse af min omgang med casinoet indtil videre, og jeg har vedhæftet en fil med chatudskrifter, anmeldelser, kontotransaktioner, e-mails og anmeldelser på dette casino. Jeg vil virkelig gerne have lidt hjælp, da jeg er i tvivl om, hvad jeg skal gøre nu, så din hjælp ville blive meget værdsat.
Min fil er for stor til at sende med denne indsendelse. Jeg kan sende den via e-mail via et link til mit Google-drev, hvis det kunne arrangeres, ville jeg sætte pris på det.
Med venlig hilsen
Thomas Daly
Hi I've recently had some issues regarding Bet o bet casino.
I verified my account BEFORE playing any slots on their site.
I won a total of $5003.47 in a slot by the name of pink joker by playson.
I withdrew this amount on the 29/10/24 and was informed by customer support via chat this would take 3 days.
When I later enquired about the withdrawal after the 3 days had passed they then told me there was a technical error that might take a week or more to fix and that I should cancel my withdrawal and accept a match bonus of $1500. I denied cancelation of my withdrawal or acceptance of the bonus as I knew it would place wager requirements on my winnings. I believe this was an attempt to lock my winnings in with bonus requirements so that I could no longer withdraw my winnings.
Days later when i enquired again theg informed me my withdrawal was now under review.
After about 9 days I laid a formal complaint to the customer service email where the site had directed that complaints be lodged. Immediately after my complaint was lodged my account was blocked and I could no longer access it.
I later then received an email saying my account had been blocked due to having multiple accounts. I believe this to be untrue and requested information/evidence of these accounts in question. I have received no reply since and have sent many emails requesting information or a means to dispute these claims. I have been finding it very difficult to find a regulator or parent company that I can lodge a complaint with and dispute these allegations as there are no clear details of this on their site.
This is a brief description of my dealings with the casino so far and I have attatched a file with chat transcripts, reviews, account transactions, emails and reviews on this casino. I would really like some help as I am at a loss of what to do next so your help would be greatly appreciated.
My file is too large to send with this submission I can send it via email through a link to my Google drive if that could be arranged I would appreciate it.
Regards
Thomas Daly
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