Jeg beklager ulejligheden for dig. Der er dog ingen beviser, der tyder på, at operatøren bevidst valgte at ignorere din e-mail. Det er muligt, at e-mailen aldrig blev modtaget eller overset ved et uheld. Da du ikke har modtaget noget svar fra virksomheden, er det svært at finde ud af, hvad der præcist skete. Da du først anmodede om at blive selvudelukket fra kasinoet, efter at du havde spillet din saldo væk, må vi desværre meddele dig, at vi ikke kan hjælpe dig i denne sag, og denne klage vil nu blive afvist. Tak for din forståelse, jeg beklager, at vi ikke kunne være til mere hjælp ved denne lejlighed. Tøv ikke med at kontakte os, hvis du støder på problemer med dette eller et andet casino i fremtiden.
I apologize for the inconvenience caused to you. However, there is no evidence to suggest that the operator deliberately chose to ignore your email. It's possible that the email was never received or overlooked accidentally. Since you have not received any reply from the company, it's difficult to pinpoint what exactly happened. As you requested to be self-excluded from the casino only after you had gambled away your balance, we regret to inform you that we are unable to assist you in this matter and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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