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Hello. I appeal to you with a request to help me return the money illegally taken from me on the site betandyou.com. I have been registered on the site since 2020. I made bets on singles and multiples on various events, mainly top events (English Premier League football, Serie A, Bundesliga, etc.). But recently, when trying to withdraw money from my account, I received a refusal and a request for verification. I have successfully passed verification. But the amount of money left on my account after verification decreased by 63,079.36 hryvnias. Before the start of the proceedings, there were 110,755 hryvnias on my account, and only 47,675.64 hryvnias were made available for withdrawal. They didn’t explain to me exactly which rules I "violated", they didn’t provide any evidence, but they simply stole the money. After my numerous requests to provide information or the grounds that they were allowed to do so, they everywhere (on forums, in personal correspondence) give standard "unsubscribes" in the spirit of "you have been provided with all the information", although this is an ABSOLUTE LIE! They really just confiscated all the winnings for no reason and without any explanation. I hope with your help to sort out this issue, restore justice and return my money in the amount of 63,079.36 hryvnias. Thank you in advance.

Здравствуйте. Я обращаюсь к Вам с просьбой помочь мне вернуть незаконно отобранные у меня деньги на сайте betandyou.com. Я зарегистрирован на сайте с 2020 года. Делал ставки одиночные и экспрессы на разные события, в основном топ-события (футбольная английская Премьер-лига, Серия А, бундеслига и т.д.). Но недавно при попытке снять деньги со своего счета я получил отказ и запрос на верификацию. Я успешно прошел верификацию. Но количество денег, оставшихся на моем счету после верификации уменьшилось на 63079,36 гривен. Перед началом разбирательства на моем счету было 110755 гривен, а сделали доступными для вывода только 47675,64 гривен. Мне не объяснили какие именно правила я «нарушил», не представили никаких доказательств, а просто украли деньги. После моих многочисленных обращений с просьбой предоставить информацию или основания, котрые им позволили это сделать, они всюду (на форумах, в личных переписках) дают стандартные "отписки" в духе "вам предоставлена вся информация", хотя это АБСОЛЮТНАЯ ЛОЖЬ! Они реально просто конфисковали все выигрыши безосновательно и без киких-либо пояснений. Надеюсь с Вашей помощью разобраться с этим вопросом, восстановить справедливость и вернуть мои деньги в размере 63079,36 гривен. Заранее благодарю.

Dear Євгеній,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Dear @Євгеній, this forum is only for online casinos and has nothing to do with sports betting.

However, we see that two complaints were created on your appeal in other forums, during the investigation the complaints were closed for violating the rules of multi-accounting. You were given an opportunity to withdraw your deposit and you successfully took advantage of this opportunity and made a deposit withdrawal.

Best regards,

Betandyou!

The company did not provide any evidence of "multi-accounting". They simply confiscated all the winnings for no reason and without any explanation. I really don't have any other accounts on this site and no links to other players. The point is not that they withdrew the deposit, but that they unjustifiably deprived me of all winnings in the total amount of UAH 63,079.36. This is a completely shameful attitude towards customers, because they deprive you of all the gains if you go to a positive balance and have a profit. Never contact these scammers!

Ніяких доказів щодо "мультиобліку" ця компанія не надала. Вони просто конфіскували всі виграші без причини і без будь-яких пояснень. у мене дійсно немає ніяких інших аккаунтів на цьому сайті і жодних звязків з іншими гравцями. Справа не в тому, що вони дали зняти депозит, а в тому, що позбавили безпідставно мене всіх виграшів загальною сумою 63 079,36 грн. Це абсолютно ганебне відношення до клієтів, адже вони позбавляють вас усіх виграшів, якщо ви виходите на позитивний баланс і маєте прибуток. Ні в якому разі не звязуйтеся з цими аферистами!

Dear @Євгеній,

Please read the response on the forums where you have already created a complaint .

Remember, this forum is only for online casinos, we cannot deal with sports betting here.

Dear Betandyou!

The fact is that on other forums, as always, you do not give answers to specific questions, but simply play football with standard "unsubscribes" in the spirit of "the answer was given earlier" or "read the rules of the company." You didn't come across that. This is a matter of principle. I will act until you return my unjustly selected money to me. I would like to take this opportunity to thank the Casino Guru for the opportunity to disclose the illegal and shameful actions of this company.

Шановний, Betandyou!

Справа в тому, що на інших форумах ви як завжди не даєте відповідей на конкретні запитання, а просто відфутболюєте стандартними "відписками" в дусі "відповідь надано раніше" чи "почитайте правила компанії". Ви не на того натрапили. Це вже справа принципу. Я діятиму доти, доки ви не повернете мені мої несправедливо відібрані гроші. Принагідно, дякую Казино-Гуру за можливість оприлюднення незаконних і ганебних дій цієї компанії.

Hello everyone,

Thank you both for your cooperation.

I am sorry Євгеній, but we are not able to proceed with this case since you only focused on sports betting. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.