Betcoco Casino, givet at jeg havde information fra dig om, at det indsendte dokument "helst" skulle være et pas, og at jeg selv har nævnt, at passet ville være en ideel version, hvorimod spilleren stadig kunne have genindsendt deres gamle dokumenter, og at dømme efter kommunikation mellem spilleren og casinosupporten, som spilleren har givet mig, kan jeg sige, at pas ikke blev anmodet om "specifikt" . Hvis du har beviser på, at situationen er anderledes end det, jeg har angivet, kan du altid give dem gennem vores Skype-samtale.
Sammenfattende alt det ovennævnte vil jeg anmode om, at spilleren får en chance mere til at indsende sine dokumenter (især passet). Ellers ville vi have brug for bevis for, hvorfor spillerens ID er blevet afvist, hvilket vil inkludere en forklaring på, hvad der præcist er galt med det.
Tak for din forståelse!
Betcoco Casino, given that I had information from you that the submitted document should "preferably" be a passport, and that I myself has mentioned that the passport would be ideal version, whereas player still could have resubmitted their old documents, and judging by the communication between the player and the casino support, that the player has provided me with, I can say, that passport was not requested "specifically". If you have proofs that the situation is different from what I have stated, you can always provide them through our Skype conversation.
Summarizing all above-mentioned, I would to request that the player is given one more chance to submit their documents (the passport in particular). Otherwise, we would need proof on why the player's ID has been rejected, which would include explanation on what exactly is wrong with it.
Thank you for your understanding!
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