Kære Marylili,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med Betflare Casino.
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
- Har du tidligere foretaget indskud i kasinoet?
- Hvilken betalingsmetode har du brugt?
- Har du prøvet at bruge samme metode til udbetaling?
- Kan du venligst dele skærmbilleder fra kassereren med dine udbetalingsmuligheder synlige?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Tomas
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betflare Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any deposits in the casino in the past?
- Which payment method have you used?
- Have you tried using the same method for withdrawal?
- Could you please share screenshots from the cashier with your withdrawal options visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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