Kære Casino Guru Team,
Tak for din kontakt og muligheden for at give yderligere information vedrørende spillerens indskudssituation.
Vi vil gerne informere dig om, at i øjeblikket er spillerens indskud stadig i gang med at blive inddrevet. Denne proces var forårsaget af det faktum, at spilleren sendte TRX til USDTT-adressen. Da adressen ikke stemmer overens med den sendte valuta, blev transaktionen ikke behandlet, og pengene blev ikke krediteret, og vi arbejder i øjeblikket aktivt på at løse det. Vi gør alt for at sikre, at indbetalingen krediteres spillerens konto så hurtigt som muligt.
Vores tekniske specialister arbejder allerede med betalingssystemet for at løse dette problem, og vi overvåger processen nøje. Vi forstår vigtigheden af dette problem for vores spillere og tager alle forholdsregler for at sikre, at pengene krediteres deres konti så hurtigt som muligt.
Du kan være sikker på, at vi fortsætter med at arbejde på denne sag, og når problemet er løst, vil vi straks tage alle nødvendige skridt for at sikre, at depositummet krediteres.
Tak for din tålmodighed og forståelse. Hvis der er yderligere opdateringer eller yderligere detaljer, vil vi sørge for at give dig besked!
Med venlig hilsen
BetiBet Team
Dear Casino Guru Team,
Thank you for your contact and the opportunity to provide additional information regarding the player's deposit situation.
We would like to inform you that at the moment, the player's deposit is still in the process of being recovered. This process was caused by the fact that the player sent TRX to the USDTT address. Since the address does not match the currency sent, the transaction was not processed and the funds were not credited, and we are currently actively working on resolving it. We are making every effort to ensure that the deposit is credited to the player's account as soon as possible.
Our technical specialists are already working with the payment system to resolve this issue, and we are closely monitoring the process. We understand the importance of this issue for our players and are taking all measures to ensure that the funds are credited to their accounts as soon as possible.
Please be assured that we are continuing to work on this case and once the issue is resolved, we will immediately take all necessary steps to ensure that the deposit is credited.
Thank you for your patience and understanding. If there are any further updates or additional details, we will be sure to let you know!
Sincerely yours,
BetiBet Team
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