Hej,
Jeg begyndte at spille sportsvæddemål på betitall.com for et par måneder siden, og jeg hævede regelmæssigt små gevinster, som normalt virkede inden for 12 timer.
På det seneste havde jeg en ganske fin sejrsrække, og pludselig kunne jeg ikke komme ind på deres sportsbook-sektion mere. Da jeg ledte efter hjælp, hvorfor dette skete, fortalte supporten lige, at jeg skulle sende en mail til deres sikkerhedsafdeling, fordi support ikke har nok information om dette. Jeg fik til svar, at jeg på grund af en ledelsesbeslutning ikke må bruge deres sportsbook længere. Okay, vindere er tilsyneladende ikke velkomne, men jeg er vist nødt til at acceptere dette.
Nu vil jeg hæve mine penge, men de bryder deres egne regler nu og lader mig vente længere end de angiver. Først fortalte supporten mig, at jeg skal vente op til 24 timer, indtil Finansafdelingen vil behandle min betaling, og at denne afdeling er overbelastet med arbejde (et standardsvar gætter jeg på 😀 ). Nu, efter 36 timer, fortæller de mig pludselig, at mine hævninger er midlertidigt suspenderet for at udføre en legitimitetskontrol på mine væddemål, hvilket er latterligt, da jeg ikke vandt et par store væddemål, men mange små. Uanset hvad, da jeg har på fornemmelsen, at de nu behandler mig anderledes, når de så min virkelig flotte sejrsrække, skriver jeg denne klage for at fortælle dig, at vindere ikke ser ud til at være velkomne. I øvrigt blev jeg ikke informeret om noget fra betitall (ingen mail, ingen besked på betitall), jeg var altid nødt til at finde ud af disse dårlige nyheder på egen hånd ved at spørge supporten.
Tak for din hjælp, casino.guru, til til sidst at få mine velfortjente gevinster!
Med venlig hilsen,
en bruger fra betitall, der nu er blokeret fra sportsvæddemål (men ikke casinospil interessant nok)
Hey,
I started to play sportsbets on betitall.com a few months ago and I did regularly withdraw small winnings, which usually worked within 12 hours.
Lately I had a quite nice winning streak and suddenly I could not enter their sportsbook section anymore. On looking for help why this happened the support just told that I should mail their security department because support does not have enough information about this. I got an answer that due to a management decision I am not allowed to use their sportsbook any longer. Okay, winners aren't welcome it seems, but I guess I have to accept this.
Now I want to withdraw my money, but they are breaking their own rules now and let me wait longer than they state. First the support told me that I have to wait up to 24 hours until the Financial Department will process my payment and that this department is overloaded with work (a standard answer I guess 😀 ). Now, after 36 hours, they suddenly tell me, that my withrawals are temporarily suspended for conducting a legitimacy check on my bets, which is ridiculous since I did not win a few big bets but many small ones. Anyway, since I have the feeling they now treat me different once they saw my really nice winning streak, I am writing this complaint, to let you know that winners seem not to be welcome. By the way, I did not get informed about anything from betitall (no mail, no message on betitall), I always had to find it out these bad news on my own by asking the support.
Thank you for your help, casino.guru, to eventually get my well deserved winnings!
Best regards,
a user from betitall that is now blocked from sportsbets (but not casino games interestingly)
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