Betmaster Casino - Spillerens udbetaling af gevinster er forsinket.

For the past 15 days, I've been unable to withdraw even 100€ from the 1800€ I won. Previously, when the withdrawal amount was up to 100, 200 was processed normally. But ever since I accumulated this money, they're fooling me around. It's a major scam, the worst company I've ever dealt with. They keep asking for verification over and over again, even though everything is correct.

Εδώ και 15 μέρες δεν μπορώ να αποσύρω από τα 1800 που κέρδιζα ούτε 100€ μέχρι τώρα που ήταν μέχρι 100 οι αναλήψεις 200 γινόταν κανονικά από όταν έπιασα αυτά τα χρήματα με κοροϊδεύουν απάτη μεγάλη η χειρότερη εταιρεία που έχω δει ζητάνε επαλήθευση ξανά και ξανά ενώ όλα είναι σωστά

Hello vrT54,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

it's the 6th working day and how many before that they just didn't ask me for anything and just canceled the withdrawals after many days passed

είναι 6η εργάσιμη κ πόσες νωρίτερα που απλά δεν μου ζητούσαν κάτι κ απλώς ακυρωνανε τις αναλήψεις αφού περνούσανε πολλές μερες

Their familiar answer always is that there was a technical problem after days they ask me for a second verification where they ask for too much I have sent them and they still tell me they are sorry for my disappointment these are their answers

Η γνωστή απάντηση τους πάντα είναι ότι υπήρχε τεχνικό πρόβλημα μετά από μέρες μου ζήτησαν δεύτερη επαλήθευση όπου ζητάνε πάρα πολλά τα έχω στείλει και ακόμη μου λένε ότι λυπούνται που νιώθω απογοήτευση αυτές είναι οι απαντήσεις τους

Far from this casino they are pure scammers they give you little winnings at first until you win a lot and lose it all

Μακριά από αυτό το καζίνο είναι σκέτη απατεώνες σου δίνουνε λίγα κέρδοι στην αρχή μέχρι να κερδίσεις πολλά και να τα χάσεις όλα

Hello vrT54,

Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Dear vrT54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.