BetMGM gennemgår min erklæring, men forsøger at bruge GamStop udløb/pause som en undskyldning, selvom deres vilkår og betingelser angiver til regulatoriske formål, at de skal gennemgå din konto før genaktivering, eller at du kræver en 48 timers fortrydelsesperiode, gjorde dette ikke ske, de tillod mig bare at åbne en konto uden at tjekke min mentale tilstand eller økonomiske situation.
Det bør være casinoets ansvar at sikre, at de er fair over for spillere, de har vilkår og betingelser at følge, ligesom spillerne skal følge dem.
Jeg har forklaret dem, at de ikke skulle have tilladt mig at åbne en konto på deres side, da jeg allerede var selvudelukket på LeoVegas og ikke havde aftjent fortrydelsesperioden eller anmodet om genaktivering for den konto, der allerede er registreret i gruppen (ved hjælp af samme e-mailadresse og detaljer)
De ser ud til at slæbe i hælene, for de er faktisk ansvarlige for en fejl i at beskytte mig.
Uanset resultatet af deres chat med GamStop, skal det bemærkes, at det er et klart brud på Safer Gambling Regulations og også deres vilkår og betingelser, derfor er de forpligtede til at refundere mig de indskud, jeg har placeret på siden.
BetMGM are reviewing my statement but trying to use GamStop expiry/pause as an excuse, even though their terms and conditions state for regulatory purposes that they should review your account prior to reactivation, or that you require a 48 hour cooling off period, this did not happen, they just allowed me to open an account without checking my mental state or financial situation.
It should be the casino's responsibility to ensure they are being fair to players, they have terms and conditions to follow just like the players must follow them.
I have explained to them that they should not have allowed me to open an account on their site as I was already self excluded on LeoVegas and had not served the cooling off period or requested reactivation for the account already registered with the group (using the same email address and details)
They seem to be dragging their heels, because they are actually liable for a failure in protecting me.
Regardless of the outcome of their chat with GamStop, it should be noted that it's a clear breach of Safer Gambling Regulations and also their Terms and Conditions therefore they are liable to refund me the deposits i placed on the site.
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