Kære Audreyechene,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om din negative oplevelse med Betmomo Casino. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Hvad var saldoen på din konto, da din konto blev lukket? Lukkede du selv din konto, eller blev du blokeret af casinoet?
Kan du venligst forklare, hvad du mener, at din konto blev lukket "ved en fejl"? Har du kontaktet kundesupport med anmodningen om at genåbne din konto?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear Audreyechene,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betmomo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
What was the balance in your account when your account was closed? Did you close your account yourself or were you blocked by the casino?
Could you kindly explain what you mean that your account was closed "by mistake"? Have you contacted customer support with the request to reopen your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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