Kære hschlue88,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem med BetSofa Casino.
Jeg beklager, men du er desværre ikke berettiget til nogen refusion, da du mistede din saldo, mens du spillede på kasinoet. Hvis du havde vundet noget, og kasinoet nægtede at udbetale dig på grund af at tilføje Tyskland til dets begrænsede jurisdiktion, ville situationen have været anderledes. Men uanset om Tyskland var begrænset eller ej, ville spil væk fra din saldo stadig resultere i en nulsaldo.
Fortæl mig venligst, hvis der er andet, jeg kan hjælpe dig med, ellers vil denne klage blive lukket.
Tak for din forståelse.
Med venlig hilsen
Veronika
Dear hschlue88,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BetSofa Casino.
I apologize, but unfortunately, you are not eligible for any refunds as you lost your balance while playing at the casino. If you had won something and the casino refused to pay you out due to adding Germany to its restricted jurisdiction, the situation would have been different. However, regardless of whether Germany was restricted or not, playing away your balance would still result in a zero balance.
Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.
Thank you for your understanding.
Best regards
Veronika
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