Kære CasinoGuru,
Vær venligst informeret om, at verifikationsprocessen er i gang, og at yderligere dokumenter blev anmodet om af verifikationsafdelingen i overensstemmelse med vores vilkår og betingelser, specifikt paragraf 5.1.:
"Kend din kunde er den procedure, i henhold til hvilken vi forbeholder os retten til at anmode om yderligere dokumenter, som omfatter, men ikke begrænset til: pas eller id; bevis for adresse (pasadresseside, forsyningsregning, bank- eller betalingsinstitutudtog), selfie med pas eller ID eller andre dokumenter efter Betsofa Compliance-afdelingens skøn. Bemærk venligst, at kørekort ikke kan accepteres som ID og/eller adressebevis.
Bemærk venligst, at de yderligere dokumenter (kort selvidentifikationsvideo) kun anmodes af verifikationsafdelingen af sikkerhedsmæssige årsager, i overensstemmelse med KYC-politikker og foranstaltninger til forebyggelse af hvidvaskning af penge. Lad os forsikre dig om, at vi er glade for at hæve gevinsterne og aldrig med vilje forsinke dem.
Bemærk dog, at selvidentifikationsvideoen, der blev anmodet om den 24. juli, endnu ikke er modtaget. For at hæve bonusgevinsterne skal spilleren fuldføre verifikationsprocessen ved at levere alle de ønskede dokumenter.
Bemærk venligst, at så snart alle yderligere dokumenter er leveret, vil de blive behandlet af Verifikationsafdelingen så hurtigt som muligt.
Tak for din forståelse!
Venlig hilsen,
Betsofa Team
Dear CasinoGuru,
Please be informed that the verification process is ongoing and additional documents were requested by the Verification Department in accordance with our Terms and Conditions, specifically clause 5.1.:
"Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon Betsofa Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address."
Kindly note that the additional documents (short self-identification video) are being requested by the Verification Department only for security purposes, in compliance with KYC policies and money laundering prevention measures. Let us assure you that we are glad to withdraw the winnings and never intentionally delay them.
However, please note, that the self-identification video requested on July 24th has not yet been received. To withdraw the bonus winnings, the Player must complete the verification process by providing all requested documents.
Please note that as soon as all additional documents are provided, they will be processed by the Verification department as soon as possible.
Thank you for your understanding!
Best regards,
Betsofa Team
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