Hej Nick, og tak for dit svar.
Så første gang de anmodede om bekræftelsesdokumentet (ID/pas) var den 7. oktober 2023.
Jeg uploadede det, og de sender en anden e-mail senere om, at de vil have "Foto af dig selv med et tidligere udleveret identitetskort ved siden af dit ansigt med alle dine personlige detaljer tydeligt synlige og et ark papir med følgende cifre i en anden hånd: 7584 " - som jeg også har uploadet.
I mellemtiden anmodede de også om et andet ID i chatten, som jeg også uploadede.
Efter nogen tid anmodede de om en video-selfie den 27. december 2023. Jeg var ret syg på det tidspunkt og gik glip af deres e-mail. Men jeg bad dem igen senere i marts om at specificere, hvilke dokumenter jeg ellers har brug for, og de anmodede om video igen. Jeg var ikke i stand til at uploade det på deres hjemmeside, så jeg sendte det via e-mail den 30. marts 2024.
- Jeg kan ikke fortælle præcis, hvilke dokumenter der blev godkendt eller ej, for hver gang jeg leverede noget, bad kasinoet om nye ting.
endelig modtog jeg en e-mail den 3. april 2024: "Din konto er blevet blokeret for intern revision.
Den interne revision af din konto vil tage op til 12 måneder. Du vil modtage et resultat via din e-mail, der er registreret på vores hjemmeside."
Siden har de ikke svaret på mine e-mails
Hello Nick, and thank you for your respond.
So the first time they requested the verification document (ID/passport) was on October 7, 2023.
I uploaded it, and they send a different email later that they want "Photo of yourself holding a previously provided identity card next to your face with all your personal details clearly visible and a sheet of paper with the following digits in another hand: 7584" - which I also uploaded.
In a meantime, they also requested in chat a different ID, which I also uploaded.
After some time the requested a Video selfie on december 27. 2023. I was quite sick at that time and missed their email. However I asked them again later in March, to specify what else documents do I need, and they requested Video again. I was not able to upload it on their website so I sent it by email on March 30, 2024.
- I can not tell exactly which documents were approved or not, because each time I was providing something, the casino requested new things.
finally I received an email on April 3, 2024: "Your account has been blocked for internal audits.
The internal audit of your account will take up to 12 months. You will be provided with a result via your email registered on our website."
Since than, they did not replying to my emails
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