Kære CasinoGuru,
Lad os informere dig om, at de yderligere dokumenter kun blev anmodet om af verifikationsafdelingen af sikkerhedsmæssige årsager og i overensstemmelse med vores vilkår og betingelser, specifikt paragraf 5.1.
"Kend din kunde er den procedure, i henhold til hvilken vi forbeholder os retten til at anmode om yderligere dokumenter, som omfatter, men ikke begrænset til: pas eller id; bevis for adresse (pasadresseside, forsyningsregning, bank- eller betalingsinstitutudtog), selfie med pas eller ID eller andre dokumenter efter BETSOFA Compliance-afdelingens skøn. Bemærk venligst, at kørekort ikke kan accepteres som ID og/eller adressebevis.
Kære Elppaw,
Accepter venligst vores undskyldning for eventuelle negative følelser, denne situation kan have forårsaget. Vores team arbejder konstant på at forbedre vores tjenester og sikre, at du får den bedst mulige service.
Bemærk venligst, at AML-afdelingen anmoder om bevis for ejerskab af telefonnummeret og selfie, der tydeligt viser dit ansigt, samt et skilt med adressen på bygningen angivet i din profil under registreringen (vi har brug for stærke beviser for din placering på adresse, du har angivet i profilen under registreringen) i overensstemmelse med KYC-politikker og bestemmelser om bekæmpelse af hvidvaskning af penge.
Disse foranstaltninger er med til at sikre begge parters sikkerhed. Bemærk venligst, at det er vores mål at behandle gevinster så hurtigt som muligt, og vi har ikke til hensigt at forsinke behandlingen. Angiv venligst disse dokumenter for at afslutte bekræftelsesprocessen.
Når de yderligere dokumenter er indsendt, vil de blive behandlet så hurtigt som muligt.
Tak for din forståelse.
Venlig hilsen,
Betsofa Casino Team
Dear CasinoGuru,
Let us inform you that the additional documents were requested by the Verification Department only for security purposes and in accordance with our Terms and Conditions, specifically clause 5.1.
"Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon BETSOFA Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address."
Dear Elppaw,
Please accept our apologies for any negative feelings this situation may have caused. Our team is constantly working to improve our services and ensure you receive the best possible service.
Kindly note that the AML department is requesting proof of ownership of the phone number and selfie that clearly show your face, as well as a sign with the address on the building indicated in your profile during registration (we need strong evidence of your location at the address you specified in the profile during registration) in accordance with KYC policies and anti-money laundering regulations.
These measures help ensure the safety and security of both parties. Please note that it is our goal to process winnings as quickly as possible and we do not intend to delay processing. Please provide these documents to finish the verification process.
Once the additional documents are submitted, they will be processed as quickly as possible.
Thank you for your understanding.
Best regards,
Betsofa Casino Team
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