Kære Elppaw,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare situationen.
Hvilke dokumenter har kasinoet anmodet dig om for nylig? Har du allerede fremlagt dokumenter, som du anser for meget detaljerede eller personlige?
Derudover, kunne du præcisere, hvilke typer spil du spillede? Var det slots, live casino spil, eller engagerede du dig i sportsvæddemål?
Til sidst, hvornår har du sidst kommunikeret med casinoet, og hvad var emnet for den diskussion?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear Elppaw,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
What documents has the casino requested from you recently? Have you already provided any documents that you consider highly detailed or personal?
Additionally, could you clarify what types of games you played? Were they slots, live casino games, or did you engage in sports betting?
Lastly, when did you last communicate with the casino, and what was the topic of that discussion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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